Candidate Information Title Customer Service Quality Assurance Target Location US-MD-Capitol Heights	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFESSIONAL SUMMARYProactive team leader experienced in leading teams and managingmultiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team membeto reach a common goal Well-versed in training and developing staffand providing customer service to ensure a positive customerexperience. Demonstrates commitment to quality assurance and, process improvement in the workplace.EXPERIENCEOctober 1980 - December 2023SupervisorCVS health, Silver Spring, Md = Trained new employees on company polices, procedures and work ethics.* Supervised and coordinated activities of staff to ensure compliance withestablished polices, procedures, and standards.* Delegated tasks to team members according to individual strengths.* Oversaw the training of new employees on job responsibilities and expectation* Communicated employee, customer and workplace needs to managers.* Assessed staff performance ona regular basis, providing feedback and coachias necessary to improve results.* Answered customer questions and made product recommendations accordin:to needs.* Inspected work environment for health and safety hazards and reportedfindings to manager.* Coordinated employee schedules according to availability and approved shiftchanges.* Tracked company inventory and noted item shortages for future product orde* Received product deliveries and moved materials to designated workplacelocations.* Monitored tapes or digital recordings to identify source of losses.EDUCATIONJune 979High School DiplomaCardoza high school, Washington, DCREFERENCES