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| | Click here or scroll down to respond to this candidateEXPERIENCEStaples Account ManagerStreet Address /2021 11/2023Understand business needs to e!ectivelymanage sales "ow for Street Address businessaccountsMake 50-100 outbound dials a day toStaples Advantage customersAnalyze purchasing trends to uncoveropportunities for business growthE!ectively manage sales pipeline of 100-300 open opportunities, presentcompetitive strategies and set clearexpectations for moving business forwardCollaborate with department specialists tostrategize the best solution for thecustomers businessHilton Grand Vacations EliteSpecialist03/2020 08/2021Specialized in assisting our top tiermembers with their Elite, Elite Plus, ElitePremier, Hilton Club New York andWestgate timeshare accountsTake inbound calls from our 300,000 clubowners to assist with management of theirclub account and book timesharereservations at over 70 Hilton GrandVacations propertiesAssist with information and take paymentsfor club account maintenance fees andproperty mortgagesContact multiple departments to resolvechallenges with member accountsHilton Grand Vacations NightAuditor04/2018 02/2019Reconcile discrepancies between majoraccounts within the hotel to ensure allbalances are correctPost the nightly rate room and tax to allguest foliosTake on all overnight managementresponsibilities for extended periods oftimeResearch information for spreadsheets toforecast occupancy and performance formultiple hotel outletsCompile and organize all paperwork fromthe daily operations into a clear andconcise packet for the accountingdepartmentTrain and supervise new and cross-trainedemployees on the daily proceedings andresponsibilities of the overnight shi#Marriott Vacation Club Intern04/2014 12/2014Exposure to all 10 departments at the callcenter and organizational interactionMonitored 20 newly-hired salesrepresentatives in the Outbound Salesdepartment for compliance with companypolicy and learned pitch strategiesCompleted an internship to reduce turnoverin the Outbound Department overseen byHR director Lynda CraigEDUCATIONUniversity of Central Florida8/ 2012 5/2016Bachelor of Science Degree in HospitalityManagement.Relevant Courses - Tourism Management;Hospitality Industry ManagerialAccounting; Theme Park and AttractionsManagement; Risk Management; GuestServices ManagementAcademic Experience - Prepared a sectionof the Marketing Plan for the I-Drive 360Attraction for Hospitality Marketingcourse (Instructor Gary Swanson)concerned with the target markets and theFive-Year Plan for the Orlando EyeSAGEWALTERSSkilled and motivated professionalcandidate with experience in sales,accounting operations, and guestservices administration. Trainedin pipeline management, accountbalancing, marketing, and servicerecovery. Continuous leader inpositive guest survey feedback.EMAIL AVAILABLEPHONE NUMBER AVAILABLE616 Doheny WayCasselberry, Florida 32707SKILL SETProject positive and approachabledemeanor.Motivate myself and others toexcel in their roles.Set the right expectations for myindustry partners to ensuresuccess.Experience in positions thatrequire extreme time-management skills andorganization.Be a role model for my team andshout out success in the industry.Collaborate with internal partnersto provide full solutions.Implement technical content toimprove operational e%ciency.I am sharing 'Sage Walters Resume (1)' with you |