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Mobile:( PHONE NUMBER AVAILABLE Email: heyjamespowell@gmail. com Administrative Support ProfessionalTalented administrative professional with substantial knowledge and experience in customer/client services, employee supervision, and human resources management. A dedicated team player committed to making a positive impact and delivering excellence at every opportunity. Professional Qualifications Expert research and analysis skills; utilize industry knowledge base and consult with business leaders to facilitate development of office plans, standard operation procedures, and directives ensuring an effective and cohesive office environment. Excellent communication and training skills; a proven ability to relate well to superiors, colleagues and new hires with respect to cooperative teamwork, idea generation, and conflict resolution. Committed to achieving organizational success by; proactively pursuing additional educational opportunities and certifications to always ensure focused administrative leadership. Career ProgressionGuidant Financial, Fulfillment Onboarding Specialist, 05/2022 to present. Overview: Account Representative that supports small business owners through 401(k) plan administrative services. Answering client questions, advising clients of internal processes as well as assisting clients in navigating multiple systems, reviewing and submitting documents for accuracy to include IRS compliance, distributions and loan request.NC Office Of Recovery and Resiliency (REBUILD NC), Tarboro, NC Case Manager 12/2019 to 5/2022 Overview: Case management serving recovering communities for displaced victims of natural disasters ensuring that program customers are updated continuously regarding processes while effectively documenting all communications in designated program systems of record. Town of Cary, Cary, NC Utility Finance Representative 09/2017 to 08/2019 Overview: Responsible for giving great customer service to the citizens of the Town of Cary, resolving billing and service complaints, receiving orders and dispatching field technicians for service initiation and termination.NY Rising Housing Recovery, Seaford, NY Senior Administrator/Intake Specialist 08/2012 to 03/2017 Overview: Charged with providing inbound customer service to residents calling to request assistance regarding repairs or emergency situations such as gas leaks or flooding. Performed data processing and intake, records management, funds distribution, correspondence, and functioned as office management. Education2005 International Theological Seminary of California, M.A, Divinity, Christian Education 2003 Institute of Audio Research Certification in Audio Recording and Production 2018 Halifax Community College, Telecommunication/Emergency Dispatch Certification. |
