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Service Manager Aftermarket Sales Resume...
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Title Service Manager & Aftermarket Sales
Target Location US-NY-Baldwinsville
Email Available with paid plan
Phone Available with paid plan
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LEADER ? PROJECT MANAGER ? TECHNICAL SALESSUMMARY STATEMENTResults-driven and detail-oriented professional with a distinguished 30-year career inPHONE NUMBER AVAILABLE engineering, sales, service management, and project management, particularly withinthe theatrical equipment industry. Adept at leading high-performing teams anddriving collaborative efforts, I have consistently demonstrated an unwaveringEMAIL AVAILABLEcommitment to exceeding goals and ensuring exceptional customer satisfaction.LinkedinSyracuse, NY WORK EXPERIENCEService Manager/Aftermarket Sales2012 - 2023EDUCATIONWenger Corp./J.R. Clancy, Syracuse, NYB.T., Mechanical Engineering Led and managed an in-house team overseeing Theatrical Training, Inspection, andBuffalo State College Maintenance programs, providing expert troubleshooting for rigging and controlsBuffalo, NY issues with direct responsibility for sales goals and initiatives? Played a pivotal role in coordinating with customers, engineering, andA.A.S., Mechanical Engineering production.SUNY Canton ? Collaborated in conducting ISO 9001 activities.Canton, NY ? Worked with marketing to drive promotional strategies, resulting in increasedrevenue and exemplary customer satisfaction.? Provide hands-on leadership, ensuring the team's effectiveness and adherenceto high-quality standards.EXPERTISEDealer Sales Project Manager 2000 - 2012PROFESSIONALJ.R. Clancy, Syracuse, NY? Strong Leadership25+ concurrent theatre equipment projects, ensuring seamless execution from order? Collaborative Planning placement to installation. Managed over 20 dealer customer accounts with a focuson customer support, engineering oversight, and production quality.? Team Management? Ensured drawings and equipment was delivered on time, complete and correct.? Planning and Forecasting ? Delivered high-quality results and contributed to increased industry awareness? Sales & Budgeting through active participation in annual trade shows.Design Engineer 1989 - 2000TECHNICAL J.R. Clancy, Syracuse, NY? Strong Technical Acumen ? Led the design of projects and products tailored for diverse venues, includingtheatres, cruise ships, music halls, and arenas.? AutoCAD Competency? Developed product designs and offering valuable insights that led to patented? ERP and CRM Systems innovations.? Microsoft Office ? Utilizing collaborative team concepts, I enhanced project workflow efficiency,establishing a foundation for successful product development and projectdesign.

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