| Candidate Information | | Title | Project Manager Management | | Target Location | US-FL-Boynton Beach |
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Click here or scroll down to respond to this candidateEXECUTIVE-LEVEL PROGRAM/PROJECT MANAGERExecutive-Level Program, Project Manager with 25+ years of Information Technology (IT) and business management experience in both the public and private sector; with key emphasis on application development management, billing, warranty, telecommunications, vendor management, digital management, and program management. In addition, I have developed a keen understanding of business priorities, and am a genuine team player. With my cross-functional communication skills I can easily interface with high profile staff, vendors, and customers. I have a versatile, innovative, and loyal management professional ability to see the big picture while staying on top of all the details. In the retail, insurance, travel, medical, restaurant, procurement, pharmaceutical, and start-up operations/industries I am recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.Over 25 years experienced in Portfolio/Program Management, Project Resource Management, Project Management, Risk Management, Process Management, Communications Management, Vendor Management, Financial Management and Digital Marketing CampaignsProven history of managing multi-scale, multi-stage high budget (500k to 5m) projects using Waterfall Project Management, SDLC and Agile leadership implementing and Integrating SaaS, Cloud (AWS & Azure) and On-PremiseAdept in at evaluating and managing business requirements, integrations, processes, budgets, timelines, SOW & RFPs, prototyping, process mapping, system specs and deployment / roll out processKnowledge of Industry Standards such as ITIL, HIPAA, SOX, Six Sigma and ISO 9000 and PCI ComplianceExperience with deploying and supporting mobile applications, infrastructure, security, and operationsExtensive experience and proficient in MS Office, MS Project, Visio, Rally, JIRA, SharePoint, SQL, Access, Bizagi, Adobe CS4, Serena, PhotoShop, Flash, HP Quality Center, ExactTarget, Omniture, Google Analytic, Informatica, Tableau an Eloqua, SQL/Queries, VOD (Akamai)Project Experiences range from Click Scheduling Software, CRM, ERP and Online Web Portal Projects using the technologies On-Premise and Cloud such as: Salesforce, Systems (Oracle,LYNX & .NET), CRM (Oracle Cloud, Siebel, Salesforce and Microsoft), SaaS, JD Edwards, AWS and Azure environments and Interface projects with HR vendors, GIS, Workday, IOS, Workforce and ADPEDUCATION & CREDENTIALSMBA/MS - New England College - GraduatedBA -The University of Toledo GraduatedPROFESSIONAL EXPERIENCE[01/23 PRESENT] IT SENIOR TECHNICAL PROGRAM MANAGER BrightspeedManaging a TSA Exit Program to transition Brightspeed customers from Lumen systems, working with over 240 systems Integrations to SAP, Service Now, O2, & moreFacilitated cross functional communications, Governance, Steering Committee, Go to Market calls and reports in mitigating and managing dependencies, blockers, issues, and risks at all levels (resource, vendors, c-level etc)Set up and aided in the adoption of PEMBOK/Waterfall & JIRA/AGILE documentation and repositories as it aligns with potential audits, reference, and maintenance.Onboarded and formed multiple scrum teams for the 14 different workstreams.Collaborated and maintained effective relationships with all stakeholders, workstreams and vendors to synchronize and collaborate timelines, budgets, gaps, and impediments.[10/21 01/23] IT CONSULTANT SENIOR PORTFOLIO MANAGER IndependentManaging and Mitigating tail end of Transformation Office initiatives in the IT Workstream (Agile Transformation, Application Rationalization etc.)Managed tail end of a large 10 million dollar fortune 500 portfolio of Salesforce/Oracle Cloud implementation projectsPrograms consist of high-profile projects working with Integrations to Oracle Cloud, Marketo, Salesforce and moreManaged Data Lake Portfolio/Programs for Amerihealth Actuaries with a 26 million dollar budget[11/2019 10/21] SENIOR PROJECT/PROGRAM MANAGER Farelogix/Accelya, MiamiManaging three dedicated teams for a large airline portfolio (over 20 million in budget) of online financial distributionPrograms consist of high-profile projects working with dynamic pricing, price distribution for (B2C & B2B projects)[01/2019 11/2019] SENIOR PROJECT/PROGRAM Spirit Airlines, MiramarMRO Cloud eMobility project; consisting of scheduling air maintenance service, parts inventory control & converting manual processes to run from Mobile tablets (5 million budget)Managing Programs for the OCC departments, including SaaS related product integrations (Operations Training, scheduling & Recovery optimizing scheduling application and data migration) (over 10 million budget)[08/2018 01/2019] SENIOR PROJECT MANAGER - Newell Co., Boca RatonManaged an ESP Data Migration program Migrating 40 to 200 Brands to a new Email Service Provider (ESP); included Loyalty Program for Yankee Candle & Integrations/Data Migration to and from SalesforceManaged data migration projects to a new Customer Data Program (CDP)[07/2018 08/2018] SENIOR PROGRAM MANAGER - Perficient San Francisco, CAControlling a set of data migration projects, as the vendor of choice, for an Insurance companyMaintaining a budget over 10 million dollars per year and over 40 Perficient employees and contractors; including 8 Tech Leads and Scrum Masters, Two Project Managers[04/2018 07/2018] PROGRAM MANAGER & PRODUCER - Boheme Media LLC, Fort Lauderdale, FLAiding in managing pre-existing eCommerce, Retail, Loyalty and Marketing projects implementing and integrating Cloud and On-Premise software, including Salesforce & Oracle CRM implementationsTechnical writing as well as Operations and Marketing conversion reports for clients[10/2017 03/2018] SCRUM MASTER & SDLC SENIOR PROJECT MANAGER - iPipeline, Fort Lauderdale, FLManaged client relations & budgets for financial Annuities Retail (Cloud) platformConducted daily Scrum, retrospectives, demos, Governance meetings[05/2017 09/2017] PROGRAM MANAGER & PRODUCER - Boheme Media LLC, Bangor, MESupported existing SDLC, Agile development, website, and mobile implementationsManaged Digital Campaigns with vendorsGenerated conversion reports for clients (Reports deriving from CRM applications)[04/2015 04/2017] DIRECTOR of PMO - Service America, Fort Lauderdale, FLBuilt a Project Management Office (hybrid Waterfall & Agile) and IT governance & change processesManaged large complex projects in the warranty operations & Supply Chain (SaaS, On Premise & Cloud)Implemented Agent & Customer Portals, CRM Oracle Cloud, Single Sign On (SSO), digital campaign tracking, ClickMobile Scheduling and Android tablets with internal & Vendor base systems (SaaS, Cloud & On Premise)Integrated a full digital sale, support & warranty process; enforcing the use of controls specified in the PCI Standards by SQL queries reports of customer/marketing dataUpdated HR & Payroll system to ADP along with implemented a Learning Management System (LMS) and integrated Website with 3rd party Job boards[09/2012 03/2015] SR BUSINESS ARCHITECT & MANAGER - Cross Country Home Services, Sunrise, FLLead IT/Marketing, Retail & Sales Projects to improve integrations from internal CRM/Oracle System (EBS), SSO, and external Lead Generation for Cloud and On-Premise systemsGathered and analyzed analytical and conversion data SQL reports for Marketing and Operational processes[07/2011 09/2012] SCRUM MASTER & SR BUSINESS ANALYST - ADT/Tyco Integrated Security, Boca Raton, FLLead Discovery Phase for new website branding and digital strategySolicited requirements for an Online Billing Module within a Client Portal & CRM/SalesforceAnalyzed integrations between Online Billing System, internal customer account system and SalesforceAnalyzed Data based on SQL and queried reports[05/2009 07/2011] SDLC PROJECT/PROGRAM MANAGER & CONSULTANT - Synergy Consulting, Miami, FLTerremark WorldWide/Verizon (09/2010 07/2011)oManaged the development of new operational support tools connected to a new configuration management database (CMDB) for Financial, Legal, Marketing, HR, and Sales system (Salesforce) being developed in EDI, ETL, Single Sign On (SSO), PCI Compliance and API methods.oAnalyzed customer ticketing data to identify gaps in requirements for customer, vendor, and client portalsIndependent Purchasing Cooperative (IPC) for Subway (10/2009 09/2010)oManaged projects from inception to successful implementation such as the Subway Employee Website, Loyalty Program, Franchise Retail Product Supply Shopping Cart to Beverage Redemption Invoice application.oManaged integrations between POS, Financial Systems, Sales (Salesforce), Kronos Workforce & employment systems using ETL, EDI, SSO, and API integration methods; ensuring compliances in PCI and SOXBurger King Corporate (05/2009 10/2009)oAided in the automation of an automated PMO process that integrates Business, Financial and Enterprise approvals throughout each step of the product life cycle[05/2008 05/2009] ECOMMERCE PRODUCT MANAGER - Norwegian Cruise Lines, Miami, FLIdentified key opportunities to support of distribution & Marketing initiatives such as additional revenue streams in My Cruise section, Loyalty Program & CRM SiebelEmployed customer research and usability studies, utilizing SQL queries of customer demographicsAnalyzed internal tracking data for ncl.com-customer behavior patterns and third-party research for B2B Retail[05/2007 05/2008] SR PROJECT MANAGER & PRODUCER - Greater Than One Marketing, New York, NYManaged the scope, resource capacity, budget, project schedule and status updates for NOVARTIS, MEDA, HOLOGIC, JOHNSON & JOHNSON GLOBAL ACCOUNTS, including Loyalty programs and various campaignsParticipated in building the Project Management Process and trained international Project ManagersEffectively supervised Project Managers and provided training and guidanceGenerated complex conversion reports for lead and digital marketing data[07/2006 05/2007] SR PROJECT/PROGRAM MANAGER & PRODUCER - Colangelo Synergy Marketing, Darien, CTWorked with back-end Internet Infrastructure Initiatives that reflected the Client's Marketing Strategy for SCHICK, HALLS CALLAWAY & KRAFT ACCOUNTS, including Loyalty digital programsManaged, with partner agencies, the communication project schedules and deadlinesIntegrated Front-end portals to back-end operations systems[01/2006 07/2006] SR SDLC PROJECT MANAGER - Kforce Consulting Group, Westchester, NYDirected and managed projects for MASTERCARD International; involving high-end client-server applications, integrations and data migrations such as oracle CRM, proprietary reporting software etc.[07/2003 12/2005] PROJECT MANAGER & PRODUCER - Boheme Media LLC, Westport, CTLead projects for infrastructure, application development, website and CDROMMeetingjobs, Hager Marketing, General Electric, Kraft, PSEG-ET Energy, Deloitte & Touch, GE, Republic Bank, Citibank[09/2001 06/2003] PROJECT LEAD - Valley Health System, Las Vegas, NVManaged and enhanced applications for over 100 Doctor Groups (300 users) to receive hospital patient informationLead implementations for HL7 messaging pathways, Siemens, SMS hospital applications within HIPAA regulations[07/1999 09/2001] SITE TECHNOLOGY PROJECT MANAGER - Instinct Services Group, Inc., FairfieldManaged, researched, and quantified website ROIs for clientsSecured new partnerships & revenue streams (i.e., ASCAP and John Lennon Songwriting Contest)Directed projects for Global Web CMS, ERP & CRM Systems[01/1997 07/1999] PROGRAM MANAGER OPERATIONS & ECOMMERCE - Ethan Allen, Danbury, CTManaged and created Website, CD ROM, and Electronic Presentation projectsDeveloped an e-commerce application to promote financial investorsWorked with many team leaders in MIS, IS, Marketing, Legal, Distribution and Customer Service to develop the new E-Commerce System to integrate to the customer portal[08/1994 12/1996] MULTIMEDIA ARTIST & DEVELOPER - Grey Advertising, New York, NYDesigned and implemented Interactive Multimedia projectsDesigned and implemented projects for Borden, Comedy Central, Color Comp, Golf Magazine, Glaxo Wellcome, McCann-Erickson, Citibank, Este Lauder, Splenda, Avon, as well as Goldman Sachs |
