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Bynum, NCEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceOffice Assistant/dispatcherBarnes Towing and WreckerOctober 2021 to presentDispatch calls to accidentsAssist with high volume calls with AAAGeico,progressive usaa and numerousinsurance companiesAnswer mulitple line switchboardHandle approximately 150-200 calls per dayAssist with making a claim for remediation and recovery of vehicles recovered from a accident sceneWork closely with owners regarding insurance clsims andObtaining property from wrecked vehi c lesOffice AssistantBarnes Towing and WreckerApril 2016 to october 2019Dispatch calls to accidentsHelp with insurance claimsAnswer 100-150 calls per dayCustomer serviceWaffle HouseMarch 2016 to April 2017Maintained calendar for servers scheduleOffice AssistantCRL Warehouse LogisticsApril 2011 to March 2016Shipping and receiving documentationManaged inventory ingoing and outgoingAssisted with scheduled deliveries and pick up of inventoryAnswered phones, and data entryMedical ReceptionistCoastal OrthopaedicsAugust 2004 to March 2011Greet patients and provide instruction as they arriveObtain patient demographicsVerify insurance eligibilitySchedule and confirm appointmentsCollect and apply co-paysMedical ReceptionistAzalea Ob-GYNApril 1994 to August 2004Greet patients and provide instruction as they arriveObtain patient demographicsVerify insurance eligibilitySchedule and confirm appointmentsCollect and apply co-paysAssist with in-office proceduresObtain vitals and triage patientsMedical ReceptionistMega Force Staffing answer multi line phones for multiple physicians various temp jobs Schedule patient apptsPatient check in/outVerify insuranceReferral to other physiciansEducation12High school diploma or GEDSkillsPhone Triage Patient Registration Charge EntryScheduling Call Backs Collect Co-PayCheck-in/Check Out Document Scanning Verify InsuranceEMR SystemsMedical ReceptionistMedical SchedulingMedical BillingMicrosoft OfficeMedical RecordsMedical Office ExperienceCustomer serviceMedical CodingMedical TerminologyQuickBooksCPT CodingPatient CareComputer literacyAdministrative experienceFront deskEnglishGoogle DocsData EntryHIPAAICD-9Office ManagementQuality AssuranceICD-10ICD CodingTranscriptionLogisticsOffice AdministrationMulti-line Phone SystemsAssessmentsCustomer focus & orientation Highly ProficientMay 2020Responding to customer situations with sensitivity Full results: Highly ProficientAttention to detail FamiliarMarch 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: FamiliarCustomer service FamiliarMarch 2021Identifying and resolving common customer issuesFull results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |