Candidate Information Title Cybersecurity Operations Analyst Target Location US-NJ-Newark	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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IT professional transitioning from Executive Support into Cybersecurity with over 10 years of ITIL, ITSM, Incident/Risk Management, SDLC, DevSecOps, Knowledge Governance, and HRES experience within business, financial and educational settings. Able to manage multiple projects (Project Lead  New Hire Onboarding) simultaneously, plan and execute system migrations, and resolve technical issues.Skills ProfileProfessional ExperienceBloomberg LP  Full Time 40 hrs. per week New York, NYEmployee Support Analyst (Business Ops & Knowledge Governance)Mar 2018  PresentServes as Project Lead in collaboration with Knowledge Governance and Human Resources Employment Support providing logistics, supply chain, and full life-cycle technical support for new hires including interns/ vendors in addition to ongoing support with current staffServes as Incident Manager during weekend and holiday rotation to assess the severity of an outage with regards to business impact and technical difficultyCommunicate to stakeholders the existence and status of outages via OUT3, FYSA, and AALTHelp coordinate the investigations and drive the incidents to resolution/remediation then conduct Post-MortemSupply onsite and remote desktop support to internal users over 20k employees and delivering Levels 1 & 2 support for Bloomberg terminal usersCollaborate and present ideas for team documentation, conduct Analyst training, exceeded goals within operations, and focus on process improvements to increase efficiencyManage central knowledge-base materials and completed various projects in line with Agile and Scrum methodologies within the department (e.g., new hire onboarding)NEX Group  Full Time 40 hrs. per week New York, NYGlobal End User SupportDecember 2016  March 2018Served as primary point of contact and subject matter expert for internal clients seeking technical assistance via phone, email, and remote support toolsPerformed local/remote troubleshooting through diagnostic techniques and pertinent questionsDetermines the best solution based on the issue and details provided by customersDevelops standard operating procedures (SOPs) based on management/engineering teams requestCreated internal training manuals and user guides for IT solutions and improved ticket handling efficiencyProvided technical assistance and supports related to computer systems, hardware, or software; Installed, modified, repaired, and cleaned up computer hardware and softwareResponded to queries, executed diagnostic programs, isolated problems, determined and implemented solutionsICAP - Full Time 40 hrs. per week Jersey City, NJGlobal Service Desk AnalystAugust 2008  December 2016Facilitated global communications between users, technical groups, and management and provided technical support for an e-security broking service companySupported a global 4,300+ user environment by resolving a high volume of help desk tickets per day through extensive knowledge of Level 1 and Level 2 global services and support to increase end-client satisfactionImaged PCs, set-up desk phones, dealer boards, turrets, and repaired/troubleshooted existing PC systemsTrained, mentored, and provided ongoing support for new employees on Global Service Desk activitiesFamiliar with a wide range of technologies/software, including Vantage, ServiceNow, CyberArk, Microsoft Exchange, OKTA, Active Directory, Intune, SolarWinds Orion, Wireshark, Kali Linux, Metasploit Framework, and Mobile Device ManagementEducation & CertificationsNew Jersey Institute of Technology - ThriveDXCybersecurity (2023)Newark, NJKeller Graduate School of ManagementInformation Security Assurance (2022)New York, NYPC AgeInternetworking/Cyber-Security (2017)Jersey City, NJKean UniversityBachelor of Arts, Psychology (2007)Union, NJCompTIA A+CompTIA Network+CompTIA Security+CompTIA Secure Infrastructure Specialist (CSIS)Microsoft Technology Associate (MTA)  Windows Operating System FundamentalsMicrosoft Technology Associate (MTA)  Windows Server AdministrationMicrosoft 365 FundamentalsWorking on CySA+ for 2023Project: Network Security  Home LabScope: Zero Trust on your host: Limit any unnecessary services and permissions including services, ports, email clients, browsers, audio/video conference suitesConfigure VM with pfSenseCreate NAT port forwarding, filter ICMP trafficConfigure custom rules to detect abnormal traffic through WAN interfacesNetwork Security Monitoring Tools - OSSEC, Splunk, NagiosEncryption Tools - Tor, KeePassWeb Vulnerability Scanning Tools - BurpSuitePenetration Testing - Kali Linux, MetasploitPacket Sniffers - Wireshark, tcpdumpNetwork Intrusion Detection - SolarWinds Orion, Security OnionSIEMs - SolarWinds Security Event ManagerAntivirus Software - Bitdefender, Norton, McAfee, TotalAV Cyber Security