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Click here or scroll down to respond to this candidateCandidate's Name
Current Location: San Antonio, TXPhone Number: PHONE NUMBER AVAILABLEVisa Status: US CitizenProfessional Summary:Senior project manager with over 20 years of senior level experience working on data migration and Risk and Compliance related projects, monitored and reported Service Level Agreement activity, created project plans, working with upper management to obtain budgeting based on business and IT resources requirements, working with mutual funds and broker dealer back offices to move assets based on merger and acquisition requirements, problem resolution, data analysis, process modeling, data mapping, requirements and design, and user acceptance testing. Focus on mutual funds, property and casualty, and system models.Skilled at managing data center client data migrations, client technical support and issue resolution, directing project management to meet timelines, and ensuring contractual client service level agreements are measured and achieved.Created PowerPoint decks and slides providing status updates to upper management and presented the updates weekly. Utilized Workday, Smartsheet, Jira, MS Project, and Gantt Charts in addition to in-house applications to monitor progress and manage project teams to track implementation progress to remove impediments to ensure projects were on target to meet timelines.Used Excel to import, export, create charts and graphs and move to PowerPoint for presentation to show progress.Extensive knowledge and experience with mutual fund and banking industries at the fund, brokerage, industry, compliance, and regulatory levels.Enterprise Resource Planning (ERP) experience with resource planning, expense management, reporting, and analysis.Professional Experience:Wells Fargo, San Antonio, TX Remote Jun 2022 May 2023Senior Project ManagerWells Fargo is a leading financial services company with approximately 1.9 trillion in assets delivering mortgage, investing, credit cards and banking services solutions to clients.Focused on the Wells Fargo Contact Center Transformation (CCT) project changing Contact Center as a Service (CCaaS) vendor technology. Efforts include:1)Managed Agile Teams to map out current technology and the desired future state to satisfy both internal and external client needs.2)Worked with third party vendor relationships and reporting progress to upper management.Created PowerPoint decks and slides providing status updates to upper management and presented the updates weekly.Used Excel to import, export, create charts and graphs and move to PowerPoint for presentation to show progress.Pre timeline PowerPoint (existing state) and Post PowerPoint (post state) with updates will be provided along with updates to present progress. Key elements from start to finish.Initial elements with dates: Idea, Proposal, White Paper (Industry Level) if required, System Level Requirements, Design/Development, Testing, Implementation, Post Implementation Review.USAA, San Antonio, TX Remote Apr 2019 - Nov 2021Senior Risk and Compliance Project ManagerFocused working on risk and compliance efforts that included internal and external audits.Focused on managing Agile Teams to secure Bank Sensitive Management initiative working with application owners and Scrum Maters ensuring their application was compliant by tight deadlines laid out by the OCC and OCC audit timetables.Managed identification and cleanup of potential exposed data and oversaw periodic application compliance reviews including application certification management.Oversaw both bank and property and casualty risk and compliance reviews.Service Level Agreement management and reporting to upper management.Bank of New York Mellon Remote Mar 2010 Feb 2019Client Services Technical Account ManagerManaged both Charles Schwab and National Financial Services relationships by overseeing a team of associates to ensure daily processing successful, enhancements and system modifications successfully implemented, and when issues occurred coordinated recovery by pulling in multiple internal and external resources to come to a resolution and limiting service level agreement impacts.Managed data migration from Fortan to Linux and from off platform to the Bank of New York SuRPAS platform.Managed client, industry, regulatory projects, and disaster recovery exercises.Collaborated with clients to define contractual Service Level Agreements (SLA's) defining system processing activity and associated timelines for delivery of data.Prepared budgets based on resource allocation, upcoming projects size and scope, and forecast timeline utilizing CBA (cost/benefit analysis).Utilized project manager and risk management experience to ensure system migrations were successful.American Funds Service Company, San Antonio, TX Nov 1991- Oct 2008Business Systems Analyst, 1996-2008Maintained strong customer relations, managed projects, and implemented changes providing new and updates to existing technology benefiting both internal and external customers (shareholders, brokers, brokerage house home offices, and companies providing technology).Participated in industry forums (BDAC and Fund Advisory committees).Managed new fund and share class rollouts ensuring fund parameters and processes met prospectus specifications for NSCC processing.Participated in both internal and external audit reviews.Managed client, industry, and regulatory projects by implementing changes to satisfy requirements. This included obtaining and directing resources, user acceptance testing, documenting the artifacts, and providing status updates to upper management with the goal of ensuring all phases of the project completed within the defined timeline.Managed the production of Federal and State tax reporting including mailing of tax forms and transmittal of tax reporting data files to the IRS headquarters.Role Based Provisioning project identifying required access levels based on Departmental and Team access requirements.SkillCompliance Risk & Vulnerability ManagementWorkforce ManagementHR Tracking ManagementDisaster Recovery ManagementData Center MigrationsOrganizational Change ManagementETF and Brokerage TradingMutual Fund Mergers and AcquisitionsAgile & Waterfall Project ManagementSDLC ManagementClient Relationship ManagementData Analysis and AnalyticsMS Office (Project, PowerPoint, Excel)Education:Bachelor of Business Administration (BBA), University of North Texas, Denton, TX |
