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PROFESSIONAL SUMMARYIT Professional with 20+ years of extensive & progressive work experience in Various Enterprise IT Disciplines, Successful Delivery of IT Services thru Governance, Account Management & Service & Project Management for Core IT Infrastructure.On Prem Infra Data Centers & Cloud Support & Solutions including Application management Support & Services driving Business with IT as a key partner and enabler.MIAMI GARDENS, FL 33054PHONE NUMBER AVAILABLEEMAIL AVAILABLELinkedIn : LINKEDIN LINK AVAILABLESKILLSIT Infrastructure ManagementITSM Tools, Framework, ITIL ProcessIT Projects, Program & Service Delivery ManagementIT Consulting for Enterprise ITIT Migrations, Transition & TransformationsEnterprise IT Datacenter, Network & Voice Support & Services. Partner/Vendor ManagementCloud Computing, DevOps, Containerization, Virtualizations.
Infosec, Cyber Security, Pentest & Ethical Hacking.Logging, Monitoring, Patch & Vulnerability Management.Reporting & Documentations.hobbiesVolunteering and Community InvolvementSportsCookingCandidate's Name
Lead Consultant IT Service Delivery
Atos Global IT Sols. and Services P. Ltd. Sr. Service Delivery ManagerJanuary 2011 October 2023 Service Delivery & Support provided to Various Global Customers, Domains/Sectors IT-ISP, Telecom, Aerospace, Education, Banking, Airlines, Manufacturing, FMCG & Pharma Medical, Finance, Insurance. Large & Major Organizations like SIEMENS, Atos, KPN Telecom, Nokia, AIRBUS, TATA, Willis Tower Watson, McGraw Hill, S & P Ratings, ABN AMRO (RBS Bank)Sun Pharmaceuticals Ltd. Asst. IT ManagerSeptember 2009 To November 2010 Handling Entire IT Infrastructure for Sun Pharma Nationally which includes managing IT Support for End-users. Responsible for All Data Centers, Networks domain, Email & Application Support.
Designing SLAs, Vendors Management, IT Procurement, IT Planning, Delivery etc. IT Systems Operations, Integrations & Implementations for Desktops, Laptops, Servers, Backups, Networks, Storage, etc. Drafting & Negotiating Contracts, AMC & FMS Renewals, Asset & Inventory, Resources management in all areas affecting IT services. Working with Various vendors, Business Departments.
CMS Computers Ltd. Sr. Project & Program ManagerMay 2005 To Aug 2009 Sr. Program Manager for the third-largest Dutch bank Central Technical Service Desk Manager Country Level ServiceDesk Function & Incident Management. FMS-IT Project Manager for Top Indian ISP & Telecom Leader at Videsh Sanchar Nigam Ltd. (Now TATA Telecommunications)
Zenith Computers Ltd. Technical Support Engineer (Specialist)May 2002 To August 2005FMS Support Engineer for End Users Desktop/Laptop, Servers (Unix/Linux/Wintel/Novell Netware), Print, Network, Virtualization. New Installation, Post Install Support, Warranty & AMC Support and Services.
Advance Diploma in Computer Science (ADCS) Graduate - Bachelor of CommerceTRAININGS & CERTIFICATIONS Atos Academy - OneGDC SDM Program on Global Service Delivery Management Harvard University / Atos: Leading in the Digital Age (LIDA)
MAP Management Advancement Program
Axelos PRINCE 2 Foundation & Practitioner Certified & Also Atos Global Corporate Delivery Framework ITIL v2.0 Foundation & ITIL v3 Foundation. I T I L training from CMS Corporate. 2002 CMMI, 2000, 27001, & ITCF & ISAE 3402 & ISA.ITIL v2.0 Fou |
