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Click here or scroll down to respond to this candidateCandidate's Name
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Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLECORE COMPETENCIESExceptional customer service skillsSmallWorld Entry, Modifying & DeletingE911 CoordinationTeletype- Entry, Modifying & DeletingESRI Suite - Geocoding, Digitizing, EditingSDE Data ManagementO365(Skype for Business, One Drive, SharePoint, Yammer)ADOBEStrong experience in data entry performance and record maintenanceOutstanding oral and written communication abilitiesE811 SpecialistProcessing documentsPROFESSIONAL EXPERIENCE:KCI Technologies Charlotte, NC January 2022 September 2022GIS TechAdd, change & or delete assets refer to utilities.No phone workMonthly quota always meets or surpassed.Conterra Fiber Optics Charlotte, NC November 2018 September 2019E-811 SpecialistResearch & verified if fiber is various work areas, Search the in-house database, Google Earth Pro.Low phone volume30% of work completed remotelyCollected stats daily for supervisorSpectrum January 2018- July 2018E-911 PC Support Specialist Charlotte, NCManage, edit, researched, inserted & deleted Telephones as needed from the multiply databases.Worked with large & small data setsValidate addresses to main the process flow between Cable, Customer care, Dispatch and 911 centers.Accomplishments:oProcessed over 100,000 Telephone numbers.oRefined the procedure for large data sets that saves hours in processing time.McMinn County - Communications E911 Athens, TN January 2017 to May 2017Addressing & Mapping CoordinatorAssigning new and updating existing addresses within E911.Verifying all data is correct and updated in the dispatch system.Received and resolved customer calls regarding E911 address information changes and verification.Responsible for assigning mapping driveways, hydrants, streets for E911 Service.Maintained strong customer relationships and deescalated calls as needed.Verified and corrected information to maintain county/ state/ national E911 compliance.Broward Sheriff's Office Fort Lauderdale, Fl 2002 to 2015Geographic Information System Specialist - GISManage the processing of all address data for the Law, Fire, Civil and other Divisions.Geocoding records daily over 5 million records geocoded.Edited client and provider data and organized project data files.Produced maps and graphs for Law, Fire, Legal, and Civil and all other departments.Handling map requests through creating and modifying shape files and raw data.Kept track of all work performed using Excel Tables.Performed GIS analyses of Sheriff's Office data and verified mapped data against other sources for accuracy.Data preparation, loading and management in an ArcGIS Server/MS SQL Server environment.Helped with automation to improve data access and management procedures.Implemented standards, methods, quality assurance/control processes, and metricsHeavy time requirement on customer serviceBroward County Sheriffs OfficeUCR Specialist Fort Lauderdale, Fl 2000 to 2002Responsible for verifying data on police reports for accuracy.Entered data into the UCR program to send data to the FBI.Broward County Sheriffs OfficeRecords Specialist Fort Lauderdale, Fl 1984 to 2000Managed and filed all documents according to Florida State Statue.Copy recording and recording documents.Aided staff when required for file retrieval.Performed all work in accordance with records management work practices and procedures.Data entry and managed data in relationship of agency policies.Proper phone etiquette and procedures under heavy call volume.Extensive customer service by phone, mail and in person.Highly trained in Teletype entry, modification & Deletions according to Florida State Statue.References provided upon request. |
