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Click here or scroll down to respond to this candidateCandidate's Name , JrStreet Address Columbus AvenueWest Harrison, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExtensive Project Management and Technical Management skills installing, supporting and managing various technologies, including Cisco CUCM and Avaya VoIP Enterprise Networks, with extensive trading floor support, along with Data Center Management and Project Management. Industries include Financial Services, Insurance, Health Care Services & Education.SKILLS AND TOOLSIntensive Project Management roles involving PBX, turret, circuit and Data Center migrationsCisco Unified Call Managers 8.6 through 12.5Cisco Unity ConnectionCisco IM and Presence, Jabber, WebEx Meetings, Teams, Skype, ZoomSession Border Controllers, Voice GatewaysTelepresence and audio conferencing including PolycomAvaya Aura, Contact Center, Definity, 8700, Modular Messaging, Nortel DMSDealerboard: IPC, BT, Siemens, Speakerbus, Cloud 9Voice Recording systems, NICE inContact, Racal, Red Box, ASC, Verint, CustodiaSolarwinds and Wireshark monitoring and troubleshooting toolsServiceNow, Remedy, Agio, Aldon ticketing systemsData Center Management, Disaster Recovery ManagementSIP, H.323, PRI, ISDN, T-1, Private lines (hoots, ARD's, MRD's), DS-3, PSTN TechnologiesSD WAN/CitrixCall Accounting systems include Veramark, Proteus & CalabrioDocumentation knowledge: Visio, CADD, Microsoft OfficeCircuit ordering & provisioning through multiple carriersEXPERIENCEMorgan Stanley/Eaton Vance December 2022 - PresentProject Manager, Circuit Provisioner, (contract role, Momentum Resources)Oversee installation of new voice and data circuits for Morgan Stanleys Eaton Vance divisionOpen and track tickets for new circuits and disconnects through completion and activationCoordinate installs with local site contactsSetup status meetings internally and externallyAddress invoice issues as necessaryUtilization of ServiceNow for documentation and tracking purposesMaintain Sharepoint documents to keep all stakeholders informedMaintain circuit inventory databaseNew York University, Health July 2022 September, 2022Telecommunications Analyst, Project Manager, (contract role,TEK Systems)Project Managing multiple cutoversCUCM, Unity, maintenance, technical support including Jabber, Teams, WebEx & ZoomMulti vendor management, circuit provisioningInventory ManagementScotiabank, New York, NY April 2022 July, 2022Voice Engineer, (contract role, Global/NTT)Cloud 9, IPC & BT IP turret implementationsDealerboard support including WebEx & ZoomCisco CUCM, Unity, Soft phone maintenance, SBCJabber, Teams, Zoom troubleshooting & maintenanceMulti vendor management, circuit provisioningMutual of America, New York, NY May, 2019 April, 2022Telecommunications ManagerManage a staff of 5 responsible for two main locations and 35 Field OfficesSupport & maintenance of NiceInContact IVR Call CenterNetwork Administration including SD-WAN/Citrix, E911/RedskyCisco CUCM, UCCX, SBC, Voice gatewaysWebEx, Jabber & Zoom troubleshooting & maintenanceBilling, Mobile device, Inventory controlRemedy & Aldon ticketing systemsSupport of Verint voice recordingPepsiCo, Purchase, NY November, 2018 May, 2019Voice Engineer, (contract role, Themesoft)Team member of migrations and implementations of Cisco to AvayaDaily support of Avaya Aura PBXOnsite support of PepsiCos VoIP and LAN/WAN networkDaily support of Call Center for World HeadquartersProvide daily support of Cisco and UnityMoves adds and changes, LAN/WAN monitoringProvide daily support of Desktop moves, adds and changesProvide System and Network documentationMitel Networks, New Providence, NJ June 2018 September 2018Project ManagerResponsible for the migration to Mitel for 1,300 Public Schools in the 5 BoroughsTasks include providing Site Surveys, Coordination of Department of Education and Mitel's technical and Project Management staffManaging the entire process from initial contact to implementation and sign off.Developing relationships with Principals, Assistant Principals, Custodians and Sub ContractorsPoint 72, Stamford, Ct. October 2017 March 2018Project Manager/Voice Engineer, (contract role, Robert Half Technologies)Migration of end of life Cisco CUCM from 8.6 to 11.5 and ongoing supportMigration of end of life BT ITS turret to Web based Cloud 9 application and ongoing supportMigration and support of Speakerbus hoot network to Web based Cloud 9 Dealerboard applicationSupport of Cisco CUCM, UCCX, Unity & Session Border ControllersProject ManagementPepsiCo, Purchase, NY February 2016 October 2017Voice Engineer, (contract role, Themesoft)Team member of migrations and implementations of Cisco to AvayaDaily support of Avaya Aura PBXDaily support of Call Center for World HeadquartersVector programming for various on call departments and after hours notification changesProvide daily support of Cisco and UnityProvide daily support of Desktop moves, adds and changesWells Fargo, New York NY November 2014 February 2016Voice Engineer, Project Manager (contract role, Cognizant) and FTEPBX Migrations to CUBE, UCCX, SIP trunking and GatewaysProvided onsite support of various offices within the New York City.Daily support of Session Border ControllersSpearheaded the migration from Avaya TDM to Cisco CUCM and Unity VoIP PBX systemsDealerboard trading room support of Siemens IP turrets, Cisco CUCM and Unity consisting of system programming, moves adds and changes.Support of a 20,000 station environment over four clusters of Cisco 7900 series phones consisting of programming, moves, add and changes, including Unity voicemail, CUBE and SBC.Set up and support of Cisco Telepresence, Jabber, Teams, Zoom, WebEx, Video and audio conferencingAdministrative duties include Project Management, system documentation and technical drawing maintenance, circuit ordering & provisioningTullet Prebon Holdings, Jersey City, NJ January 1983 March 2014Manager, Voice and Data ServicesTechnical duties include the installation and maintenance of Avaya and Nortel PBXs, IPC Dealerboard trading systems as well as Cisco and Speakerbus ip phones and turrets, encompassing six North American offices, including our Disaster Recovery location in Piscataway, NJ. Additional responsibilities include short and long term network design and implementation, infrastructure management and documentationManaged the operation of all Data Centers, provisioning of electrical, cabling and equipment housing requirements for multiple internal departments, router and server monitoring, performing periodic generator and UPS testing and management of the electrical requirementsProject Management of all IT related projects required to keep pace with changing market conditions and/or personnel, including major broker and administrative personnel moves, adds & changes while utilizing internal staff and external vendors. Achieved multiple positive results for managing many voice and data circuit cutovers for cost saving measures and relocations, utilizing my vendor relationships as well as providing final documentation to production.Served as a main point of contact during major outages as well as providing hands on support to quickly restore services, utilizing various vendor contacts, ensuring reliability and performance of company systems. My strong vendor relationships minimize down times considerablyManaged staff of technicians and administrative personnel to resolve everyday problems quickly and efficiently, in-house and in the field.Accomplished migrations from Centrex to Avaya and Avaya to Cisco.Administrative duties include cost/benefit analysis, budget preparation, inventory control, employee evaluation reports, technical report writing, training and guidance, ongoing technology evaluations as well as assisting the billing department, maintaining and providing circuit documentation for the purpose of contract negotiations.EDUCATIONBachelor of Business AdministrationIona College, New Rochelle, NY |
