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Home: PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Overview17 Yrs of experience in Customer Service with 10 yrs of Management. Demonstrated a strong work ethic with strong attention to detail in each endeavor. Demonstrated expertise in Transportation Logistics, administrative duties to include Staff Supervision, training, excellent communication skills.To become an asset to a company that will use, challenge, and enhance my skills, that would subsequently present growth and advancement opportunitiesWork ExperienceMay 2022 to PresentCummins-Meritor, Troy, MI Logistics CoordinatorProcess shipments entered online to make sure expedites are received as needed by customers and plants. Including plants in Mexico coming into the US and US into Mexico as well. Able to generate new locations in Oracle shipments so customers are able to enter their own shipments online. Generate spot bids when needed for non contracted lanes obtaining best price available to move shipments as needed. Track and Trace maintain carrier updates for HOT shipments. Learned how to use Transplace TMS for Uber freight to schedule shipments, track and trace.June 2022 to September 2022CH Robinson (through Robert Half staffing) Global Freight CoordinatorProcess incoming international shipments, checking customs documents and uploading as need to make sure freight gets released and delivered to customer as needed. Request missing document from customers as needed to ensure shipments are released from customs in a timely manner. Send paperwork to outside brokers when needed so they can provide released notices to send shipments to customers.September 2019 to January 2020AGM/Flex Sterling Heights, MichiganI worked as a shipping coordinator, checking inbound freight from LTL and truckload carriers. Counting inventory, printing pick sheets and sending ASNs for shipments moving. Learned ford system for inventory.October 2018 to September 2019Meritor Troy, Michigan (Logistics Coordinator)Logistics Coordinator. I worked as a Logistics Coordinator in the TMS area for Meritor. I assist customers with online order processing when they have trouble. Set up shipments that come in via email. Tender loads via LTL or Truckload as needed. I spotbid shipments out for best price possible to meet the obligations of the client for ontime pick up to delivering on time to plants and customers. Assist in onboarding of clients so those that order on a constant basis can set up their own shipments online. Work heavily in Oracle to process client online orders and tender to LTL or contracted Truck carriers as needed to meet demand of customer. Track and Trace shipments to keep customers updated on current status of shipments as needed.February 2018 to October 2018XPO Logistics Southfield, Michigan (Logistics Coordinator)Logistics Coordinator. I worked as a Logistics Coordinator working on the Ford Expedite Team. I set up same day shipments for customers with truck load shipments as well. For non contracted lanes I find the best price possible and utilize the best carrier that will meet Ford Expectations. Tracking and tracing is a major part of job as well. Taking care of issues with both customers and carriers to make sure all freight runs as scheduled per Ford recommendations. Update website for customers with all needed information.May 2017 to February 2018Nolan and Cunnings Warren, MI ( Freight Pay and Audit)Account Manager: As an account manager taking care of their freight and audit needs. Confirm any charges for services, detention and any service fees and authorizing payments. Answer any questions from Clients to check on status of payments. Process invoices from customers for payment and run weekly reports to show amount paid for carriers or status of any pending checksJune 2015 to January 2017Native American Logistics Troy, Michigan (E.L. Hollingsworth Company)Logistics Coordinator, Client Account Manager. I set up daily shipments from customers for LTL and truckloads. Those lanes not contracted I spot buy for best price to move for customer. I manage 4 accounts ensuring shipments are moved in timely manner at best cost for customer. Track and trace to ensure daily expectations are met by both Customer and Carriers. Carrier Compliance to ensure updates are done in timely manner and reviewing progress of lanes assigned. Handle last minute expedites of shipments. Resolve any problems for both customers and both suppliers and carriers in timely manner to ensure daily expectations are met. Process Bill of Ladings and freight pay issues for invoicing, matching proper dollar amounts.March 2015 to June 2015Menlo Worldwide Logistics Auburn Hills, MIWorked for Menlo as a contract employee through Select Staffing . Was employed as Load Planner. Handled incoming calls, emails from suppliers or customer to set up LTL shipments of ATM machines all across the USA. Spotbidding where needed for truck load but a majority are set as LTL shipment. Take care of immediate expedites to be shipped air or dedicated truck to get to destination as needed. Handle incoming emails to set up shipments as needed where outbound to customers or returns. Track and trace shipments for customer to ensure freight is picked up and delivered as set by Diebold guidelines.February 2012 to August 2013Menlo Worldwide - Grand Blanc, MIEmployed as a load Planner in Customer service department, taking daily phone calls from GM Suppliers and Dealers.I help suppliers with problems setting up shipments on line or correcting amounts of existing freight.I work directly with the Container Management team to ensure GM plants have necessary inventory of containersto ship parts out to dealers when needed to better service public.I also help to ensure timely pickup of shipments by carriers on contacted lanes to GM expectations.If any truck load shipments are set up without primary carrier I spot bid for the most cost effective carrier to move freight in timely manner as set by GM guidelines. Helped fellow team mates service both suppliers and GM plants to maintain best service possible to meet each expectation and guidelines to move freight.Education:Adlai Stevenson High School Sterling Heights, MI 8-79 to 06-82Business AdministrationMacomb Community College Warren, MI 08-82 to 01-83Business Law |
