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EMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLESummaryI want a position where I can continue to learn and progress. Specialties: Switboard, assisting people when they need help. ExperienceInsurance ProcessorAnthem Blue Cross and Blue ShieldOct 2006 - Nov 2009 (3 years 2 months)Claims processorAnthem Blue Cross and Blue ShieldOct 2006 - Nov 2009 (3 years 2 months)Process claim for patients and physicians office.*Correspond with patient and physicians to obtain missing information to process claim. Forms ProcessorRoanoke Orthopaedic CenterJan 2006 - Oct 2006 (10 months)Maintain a data base of forms *Receive payments for processing forms*Pull medical records *Transcribe notes into Electronic Medical Records System*Fill in for Secretaries on p.r.n. basis *Pull charges to send with Forms to insurance companies.* Fill out disability and fmla formsReceptionist.Primary Care AssocatesJan 2004 - Sep 2005 (1 year 9 months)ReceptionistPrimary Care AssociatesJan 2004 - Sep 2005 (1 year 9 months)Schedule appointments *Answer Switchboard*Register patients in Medic System *Contact insurance companies to obtain precertification*File medical records *Take Messages*Copy medical records *Contact patient put in room, take vitals for doctor to see*Take payments and maintain cash drawer *Pull medical records Medical Records/Receptionist/Disability processorCandidate's Name - page 1Jefferson Surgical Clinic IncApr 2001 - Sep 2003 (2 years 6 months)Schedule appointments *Answer Switchboard*Register patients in Medic System *Contact insurance companies to obtain precertification*File medical records *Take Messages*Copy medical records *Contact patient put in room, take vitals for doctor to see*Take payments and maintain cash drawer *Pull medical records Insurance Collect/ReceptionistOlsten Temporary SvcAug 2000 - Apr 2001 (9 months)Contacted various insurance companies to ensure time accurate payment of submitted claims*Documented inquiries on all accounts.*Contacted Patients to obtain necessary information to have claims processed and paid.*Researched payment discrepancies with patient and insurance companies.*Answered verbal inquiries and scheduled appointments.*Reregistered patients by obtaining person and insurance information.*Obtained necessary verification of diagnosis for insurance company.*Obtained Referral for patients.Customer Service/Accounts Receivable Representative Retired Persons ServicesNov 1995 - Mar 2000 (4 years 5 months)Answered written and verbal inquiries for AARP members* Price quotes*Order processing*Data Entry*Collection of insurance information*Customer Services*Accounts receivable helped patients with bring accounts current. Disability Processor/Health Information ClerkGale ClinicAug 1989 - Sep 1994 (5 years 2 months)Processed short term disability forms*Submitted charges from system with forms*Took payments for processing of forms*Assisted in Microfilm department*Assisted Legal Assistant in all processes.*Pulled and delivered chart throughout clinic.EducationLiberty UniversityBachelor's degree, Special Education and TeachingCandidate's Name - page 2VWCCCurrently, Special Education and TeachingVirginia Western Community CollegeSpecial Education and TeachingSkillsCustomer-Focused Service Microsoft Office Skilled Multi-tasker Customer Service Representatives Written Communication Teamwork Resolving Issues Customer Experience Problem Solving Customer SupportCandidate's Name - page 3 |