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Click here or scroll down to respond to this candidate Candidate's Name
Nationality: Portuguese Gender: Female Phone number:
(PHONE NUMBER AVAILABLE (Mobile) Email address: EMAIL AVAILABLE
Address: Street Address , Dallas, United States (Home)
ABOUT ME
As an accomplished professional with a diverse skill set and a proven track record in business
administration, public relations, and Multi-lingual communication, I am confident in my ability to contribute
significantly to any organization. This persuasive resume aims to highlight my qualifications, experiences,
and achievements, demonstrating why I would be an invaluable asset to any team.
WORK EXPERIENCE
15/08/2022 01/12/2023 Dallas Texas, United States
WARRANTY AND PRODUCT REGISTRATION REPRESENTATIVE LENNOX INTERNATIONAL:
In my most recent role at Lennox International, I excelled as a representative in the Warranty and Product
Registration department. My strong attention to detail enabled me to accurately process warranty claims
and registrations. Through effective liaison with customers and internal teams, I promptly addressed
inquiries and resolved issues, ensuring customer satisfaction.
Streamlined support processes by identifying inefficiencies and implementing solutions, leading to
reduced response times and higher customer satisfaction.
Established a proactive approach to product support, reducing escalations and improving overall
customer experience.
Incorporated customer feedback into product development processes, leading to more relevant
offerings and higher levels of satisfaction.
Enhanced company reputation by providing exceptional customer service and support.
Increased customer satisfaction by addressing and resolving complaints promptly.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
09/10/2018 10/03/2022 Dallas, United States
ACCOUNT HELPDESK AGENT REGUS MANAGEMENT GROUP
As an Account Helpdesk Agent at Regus Management Group, I adeptly handled a wide range of customer
inquiries and concerns. Through my excellent communication and problem-solving skills, I ensured client
satisfaction while consistently meeting stringent service level agreements (SLAs). My ability to remain calm
and composed under pressure, coupled with my commitment to deliver results, earned me recognition as
a valuable team member.
Enhanced customer satisfaction by efficiently resolving technical issues through phone, email, and
chat support.
Contributed to a positive team environment by assisting colleagues with complex helpdesk requests.
Streamlined internal processes for better ticket management, improving overall helpdesk productivity.
Maintained detailed documentation of customer interactions, ensuring accurate records for future
reference.
Best Gold Agent 2019
06/06/2000 14/09/2016 Lisbon, Portugal
LOGISTICS SUPERVISOR .DAIKIN
For 14 successful years, I held a key position as a supervisor at Daikin Logistics. This role necessitated
exceptional leadership skills and strategic decision-making abilities. I consistently maintained optimal
productivity levels, optimized workflow processes, and efficiently managed resources. My dedication,
strong team-building skills, and commitment to excellence resulted in consistently high-performance
outcomes.
Improved supply chain efficiency by implementing process improvements and optimizing warehouse
operations.
Streamlined inventory management through regular audits, reducing excess stock and minimizing
losses.
Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of
resources.
Enhanced employee performance through targeted training programs and regular feedback sessions.
Evaluated transportation options to identify the most cost-efficient carriers, saving on shipping
expenses.
Negotiated contracts with suppliers to secure favorable terms that benefited both parties in the long
run.
Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing
impact on overall operations.
01/01/1998 01/06/2000 Lisbon, Portugal
EXECUTIVE ASSISTANT TO THE FORMER PORTUGUESE PRIME MINISTER GOVERNMENT
During the implementation of the Euro, I had the privilege of serving as the Executive Assistant to the
Former Portuguese Prime Minister. This role demanded exceptional organizational skills, a keen attention
to detail, and the ability to handle high-pressure situations with professionalism and grace. My
interpersonal abilities and discreet nature allowed me to effectively liaise between the Prime Minister and
various stakeholders
Streamlined executive communication by managing emails, phone calls, and scheduling
appointments.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for
executives.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as
needed.
Improved office efficiency by implementing new filing systems and document management processes.
EDUCATION AND TRAINING
15/09/1998 01/06/2000 Lisbon, Portugal
ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION AND LANGUAGES National Institute of
Administration
01/06/2006 01/12/2006 Lisbon, Portugal
ENGLISH Excel Institute
LANGUAGE SKILLS
Mother tongue(s): PORTUGUESE
Other language(s):
UNDERSTANDING SPEAKING WRITING
Spoken Spoken
Listening Reading
production interaction
ENGLISH C2 C2 C2 C2 C2
SPANISH C2 C2 A2 A2 A2
FRENCH B1 C2 A2 A2 A2
ITALIAN A1 B1 A1 A1 A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
ADDITIONAL INFORMATION
VOLUNTEERING
01/01/2014 01/01/2017 Lisbon
Ajuda de Berco Association
Chance to help others. My main motivation for volunteering with children is hopefully to help others.
Donate toys and clothes to children
Coordinate a neighborhood garage sale and donate the proceeds to a local charity
Participate in local events, such as 5Ks, or other events that donate proceeds to local charities helping
those in need.
COMMUNICATION AND INTERPERSONAL SKILLS
Skills
Microsoft Word, Microsoft Outlook, Microsoft Team, Powerpoint, Windows, Excell, CRM, SalesForce,
TouchPoint, Piktochart, paint, Zoom, Skype.
Communications skills
Team management
Team player
Leadership
Critical Thinking
Creative
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