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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:Seeking customer service position industrial position in which my enthusiasm, mix of abilities and willingness to assume more than typical responsibility can be an asset to my employer.Profile:Good listener who resolves problems with outside the box solutions.Skills &Strengths:Reliable, Emotionally Mature; Motivated; Follows instructions: oral or writtenCall Center Customer Service Procedures Certification; 10 key by touch, type 67 wpm; PDA devicesMS Certificates: Word 10; 13; PowerPoint; Intuit-QuickBooks CertificationAccounting method; terminology; Taxes: individual &corporateMerchandising, stocking, planogram; Mechanically Inclined w/ assembly, production; weldingPharmaceutical/generic names, dosage, application; Red Cross First Aid, Health Worker 1Filing, copying, scanning; collatingMicrosoft Office - Excel, PowerPoint, Word, Publisher; Access; OutlookNon-Profit Marketing; Customer Service CertificationEducation:Ewin Technical Center Tampa, FL 11/2016 -09/2017Accounting Certification/Associates w/ QuickBooks- typing, office machines, Microsoft Office SuiteExcel, Access, PowerPoint, Publisher, Word, OutlookCareerSource Tampa Bay Career Prep Center Tampa, FL 07/2016 9/2016Welding Training: Experience with GMAW (MIG), GTAW (TIG) and SMAW (Stick) Welding, Experience with Band Saw, Blow torch (Cutting) and Grinder (Cutting blade)Tampa Tech, Tampa, FL. 05/2014 - 10/2014Pharmacy Technologist: generic/pharmaceutical drug list, dosages, application, Red Cross First Aid Healthcare Worker 1Aparicio-Levy, Tampa, FL 02/12 - 05/2014Non-Profit Marketing Certification; Customer Service Representative CertificationHillsborough Community College, Tampa, FL; Accounting Technology Associate 600 hours 06/1977 12/2011Catawba Valley& Caldwell Community Colleges, NC; Texas A and M UniversityExperience:Call Center Customer Service Representative:Omaha Steaks, Omaha, NE, remote from home seasonal for HolidaysAdecco, Plant City, FL Pet SmartConduent, Commonwealth of Kentucky, Medicaid Services and Apple ProductsOne Touch Direct, Clearwater, FL - Walmart.comConvergys, Tampa, FL - Harry and David GiftsThe Results Company, Lakeland, FL - Hulu StreamingDS Services, Lakeland, FL - Water DeliveryInbound/outbound; updated info.; verified id; promoted sales; communicated between depts in order to resolve billing, adjusted end date, start date of services; placed orders; took payment; made refunds/gave credits; communicated w/ delivery route by email, text; researched missed orders; posted/noted acct; reset IP addresses; sent test signals to streaming equipment; Call Center Representative Certifications; Medicaid insurance terminology and procedure10/2022 01/202407/2022 09/202207/2021 06/202207/2018 11/201810/2017 02/201803/2017 09/201702/2016 -05/2016Brand Ambassador/Merchandiser:Driveline Merchandising, Plant City, FL 03/2020 - presentlyCrossmark, Tampa, FL 03/2017 02/2020Advantage Sales Solutions, Tampa, FL 04/2015 -02/ 2017Promoted products in store w/ product knowledge, sampled, cooked and cleaned products to sample; downloaded and reported assignments online; restocked and inventoried and ordered replenishmentTax Advisor - Small Office Manager, H and R Block, Hickory, NC: 09/2000-4/2007; Wimauma, FL: Tax Express owned by H and R Block owner, 9/2009-04/2010; Brandon, FL: 09/2014-4/2015Seasonal employment: updated yearly w/ tax rule changes via continuing advanced tax classes, newest tax prep software; interviewed clients, electronic returns, made rapid refund loans; archive paper returns; resolved prior year tax issues and answered tax questions. Many certificates.References upon request |
