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Title Customer Service Supply Chain
Target Location US-PA-West Grove
Email Available with paid plan
Phone Available with paid plan
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203 West Harmony RoadWest Grove, PA Street Address
Candidate's Name  PHONE NUMBER AVAILABLEEMAIL AVAILABLEOPERATIONS MANAGEMENT/TRANSPORTATION/LOGISTICS/DISTRIBUTION CENTERS PROFESSIONAL PROFILEBroad, hands-on extensive experience in all modes of transportation logistics and supply chain management. Dedicated leader, coach facilitator and manager, built long-term customer relationships through efficient operations. Responsibilities include managing a large staff of supervisors, professionals and labor in both union and non-union environments. With P&L and budgeting responsibilities reorganized and increased revenue for 3PL, truck operations, and warehousing and led progressive training programs. Known to increase production and save monies by introducing new strategies for training regional operational managers and reorganizing regions.PROFESSIONAL EXPERIENCEROSE INTERMODALOGISTICS BALTIMORE, MD 2014  2024REGIONAL MANAGERMAIN OFFICE BALTIMORE, MDRATES, CUSTOMER SERVICE, COMPANY SALES FOR MULTI-OFFICE OPERATIONS.BALTIMORE LOCATION INCREASED DRIVER POOL FROM 2 TO A HIGH OF 22 OWNER OPERATIONS.INCREASED REVENUE TO BE CONSISTANTLY IN THE TOP THREE HIGHEST PRODUCING OFFICESPENN TERMINALS, INC EDDYSTONE, PA 2012 - 2014MARINE TERMINAL OPERATIONSMANAGER OF CUSTOMER SERVICEMANAGE CUSTOMER SERVICE DEPARTMENT FOR PORTGATE OPERATIONSMANAGE DATA ENTRY CUSTOMER SERVICE REPRESENTATIVES FOR CONTAINER AND BREAK BULK OPERATIONSMANAGE APPOINTMENT SCHEDULING FOR PICKS AND DELIVERIESLIAISON FOR MAJOR ACCOUNTS (INDEPENDENT CONTAINER LINE AND BANACOL)INSTRUMENTAL IN IMPLEMENTATION AND TRAINING OF NEW TERMINAL OPERATING SYSTEM DDI TRANSPORTATION, INC ESSINGTON, PA 2007 - 2012Intermodal and Regional Truck Load CarrierGeneral Manager Northeast OperationsManaged Northeast Operations to include 7 terminal locations from Norfolk, VA to New Jersey.Increased fleet size by 20% that in turn increased revenue.Revenue increased steadily by two to three million dollars annually.Developed collaborating environment between truckload operations, intermodal operations, and support staff increasing driver and equipment utilization / profitability.Responsible for operations, sales, and negotiated rates.Negotiated contractual agreements with 3PL's moving various commodities enhancing revenue.Responsible for P&L.Utilization of dispatch software TMW, Comdata, mileage programs, and routing programs.Proficient with Excel, MS Word, Outlook.LINENS N THINGS / NATIONAL RETAIL TRANSPORTATION SWEDESBORO, NJ 2004-2007 Large National Retail Chain with 500 storesTransportation ManagerManaged two distribution centers outbound deliveries to 142 company stores from new England to Virginia.Promoted startup operations and managed dedicated fleet of 20 trucks servicing high volume stores.Managed on time performance of outside vendors utilizing Excel reports and Power Point presentations.Oversaw main and off site distribution center yards located in Secaucus, NJ and Swedesboro, NJ.Managed import container operations from New Jersey piers to distribution centers. NORTHSTAR SERVICES, LTD / AQUA GULF XPRESS PENNSAUKEN, NJ 2002-2004 Large Intermodal Trucking OperationsDirector of OperationsManagement of 6 terminal locations in 5 states.Review rates, compliance issues, sales, and facility development.Manage the restructuring of the Intermodal truck operations and return it to profitability at two locationsGenerated significant increased revenue at Baltimore operations. Hired new manager and relocated operations center to larger and better location increasing revenue dramatically. Able to accomplish this by reshaping the organizations directions and focusing on location, profit, personnel, and drivers.Utilized in house dispatch and accounting programs, Excel, Word, and Outlook. EDUCATIONU.S. Army First Lieutenant Logistics / Transportation Fort Eustis, VA B.A. Political Science / Business Administration Millersville University ASSOCIATIONTraffic Club Of PhiladelphiaAmerican Society of Transportation & Logistics

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