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Click here or scroll down to respond to this candidateCandidate's Name
Blackwood, NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Professional with a demonstrated commitment to providing incredible service for the past Street Address
years. Results-driven professional with an unwavering commitment to customer service, with the ability tobuild productive relationships, resolve complex issues and win customer loyalty. Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeGenpact - RemoteJune 2023 to August 2023Training for bank fraud department.Tax PreparerI'm Self Employed - Blackwood, NJJanuary 2014 to April 2023Prepared individual income tax returns using online tax services. Continuously researched applicable tax information to improve knowledge to better serve clients. Customer Service AnalystPRWT SERVICE INC - Philadelphia, PASeptember 2018 to December 2018Provided efficient handling, investigation, and resolution of customer requests for support with NPT fare media and devices.Managed customer inquiries, researched and resolved complaints, discrepancies, and potential fare disputes.Enrollment SpecialistCareerUSA - Philadelphia, PASeptember 2013 to December 2013Handled open enrollment for Medicare healthcare plans offered through Independence Blue Cross. Responsible for verifying customer members information Received inbound calls from customers about applying for Medicare healthcare plans. Customer Service RepresentativeExcelsior Service Group - Cherry Hill, NJOctober 2010 to January 2011Worked as a third party representative for Seven-Eleven and Mars Corporation for the 2011 open enrollment season.Handled any inbound calls from employees regarding their group medical, group dental & vision benefit packages.Processed employees worksheets via web-based application; in addition, gained knowledge of flexible spending accounts & retirement plans.Customer Service RepresentativeCity of Philadelphia Tax Amnesty Program (Nesco) - Philadelphia, PA April 2010 to July 2010Assisted customers with their online application process Researched customers past due tax bills and calculated tax discounts for clients who wish to settle prior year's delinquent tax bills.Customer Service RepresentativeSNL Financial( Volt Staffing) - Marlton, NJOctober 2008 to April 2009Handled calls from customers regarding terms and balances on auto, personal, and mortgage loans. Processed customers payments through Western Union speed pay. Setup customers for ACH direct deposits.Customer Service RepresentativeJackson Hewitt - Maple Shade, NJDecember 2007 to March 2008Set appointments, filed charts, and made callbacks to customers for tax refund pickups. Served as a company facilitator between the customers and the state or county agencies regarding their tax offsets.Assisted customers with an application for tax registration courses. Customer Service RepresentativeHarte Hanks - Pennsauken, NJOctober 2006 to October 2007Worked as a third party representative for Blue Cross Blue Shield of Massachusetts Received inbound calls from members regarding their Part D: Drug Rx Program. Researched specific drugs on the formulary database for coverage information. Answered questions about the benefits and provided information to the customers. EducationGEDNJ Department of Education - Trenton, NJApril 1996 to September 1996Skills ACH Tax Experience Microsoft Office Data entry Sales Customer service Telemarketing CRM software Zendesk Typing Cash handling Windows Cash register Google Docs Clerical experience HIPAA Financial services Research Medical terminology Microsoft Access Microsoft Word Communication skills Organizational skills Phone etiquette Customer support English Bilingual Upselling Time management Cold calling Tax experience NetSuite Mortgage servicingAssessmentsCall center customer service ProficientAugust 2021Demonstrating customer service skills in a call center setting Full results: ProficientRetail customer service ProficientSeptember 2022Responding to customer situations in a retail setting Full results: ProficientCooking skills: Basic food preparation Proficient May 2023Preparing food, using cooking equipment, and converting ingredient measurements Full results: ProficientAdministrative assistant/receptionist Proficient August 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientBasic computer skills ProficientMay 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientCustomer service ProficientJanuary 2023Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientMay 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer service fit ProficientJune 2021Measures the traits that are important for success for customer service roles Full results: ProficientSales skills ProficientMay 2023Influencing and negotiating with customersFull results: ProficientCustomer focus & orientation ProficientJanuary 2023Responding to customer situations with sensitivity Full results: ProficientCustomer focus & orientation ProficientJune 2021Responding to customer situations with sensitivity Full results: ProficientCustomer Service Skills ProficientDecember 2018Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: ProficientCustomer service ProficientSeptember 2021Identifying and resolving common customer issuesFull results: ProficientCustomer service ProficientJanuary 2021Identifying and resolving common customer issuesFull results: ProficientSales fit ProficientJanuary 2023Measures the traits that are important for success in sales positions Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
