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Canadian Decoration, Security+, ISC2 CC, ITILv3, PM, MCDST, MCPFort Washington, MD Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE /in/Candidate's Name /SUMMARYAs a Security+ Certified Analyst nearing CISSP certification, I bring a rich blend of technical acumen, honed over 20+ years in diverse IT roles, including Cybersecurity, Service Desk Management, and IT Asset and Access Management. Holding a Computer Science College Honor Diploma, I excel in preemptively identifying and neutralizing operational vulnerabilities, significantly enhancing business operations. My track record is marked by robust problem-solving and customer service excellence, ensuring optimal user experiences and system integrity. I'm driven by the challenge of safeguarding digital assets and am keen to leverage my multidisciplinary expertise to fortify cybersecurity measures in a dynamic, impact-oriented role.PROFESSIONAL SKILLS & TOOLSCyber Security tools: IBM QRadar, Splunk Enterprise Security, SentinelOne, CrowdStrike Falcon, Proofpoint, Fortinet, Armis, Tenable.io, Nessus, Wireshark, Jira, Virus Total, URLScan.io, MX Toolbox, Any Run, Belarc AdvisorFrameworks: MITRE Att&ck, OSI Model, Cyber Kill Chain, OWASP Top 10Operating Systems: Windows, MacOS, Linux Kali, IBM AS/400Soft skills: Analytical mindset, quick learner, adaptable, attention to details, persuasion and influence, teamworkLanguages: Fluent in English and FrenchPROFESSIONAL EXPERIENCECybersecurity SOC Shift Lead September 2023 to CurrentCyberNow Labs Sterling, VAGuiding and mentoring team members.Providing cyber support in a 24x7 Cyber Security Operation Center (SOC), including detection, response, and support roles.Handling Notables generated by Splunk ES, such as authentication failures, connection to known malware sites, traffic from untrusted networks, firewall denies, and potential data loss.Conducting log analysis on SIEM solutions like Splunk ES and provided recommendations to the technical teams via TheHive and JIRA ticketing systems.Monitoring the company devices with Endpoint Detection and Response (EDR) solutions such as CrowdStrike Falcon.Monitoring company emails using Proofpoint cloud-based email security solution.Conducting analysis to determine the legitimacy of files, domains, and emails using OSINT tools.Analyzing PCAP files, narrow down anomaly traffic with Wireshark, examine the details of the infected hosts, and create IOC on executive summary reports.Conducting static and dynamic malware forensics analysis on downloaded malicious files.Differentiating false positive from intrusion attempts and triaged the necessary cases to higher levels.Creating a virtual lab environment via VirtualBox with Kali Linux.Submitting Malware Detection and Report (MDR) to management as per Total Seminars SLAIT Quality Assurance Analyst February 2018 to May 2021, February 2022 to September 2023Treasury Board Secretariat of Canada Ottawa (Ontario)Worked with project teams and clients to track and resolve product defects.Conducted functional, integration, regression, usability, and accessibility testing.Developed project deliverables such as the Requirements Traceability Matrix, Test Plans and Summary Reports.Supported Subject Matter Experts with testing documentation.Collaborated with cross-functional teams on projects related to analytics initiatives.Business Analyst - IT Asset and Access Management Team Lead May 2021 to February 2022Treasury Board Secretariat of Canada Ottawa (Ontario)Provided leadership and guidance to team members, ensured that tasks were completed on time.Instructed staff on tasks, goals, processes, and performance standards.Updated procedures and processes to improve client services.Implemented inventory tracking and client departure procedures to prevent further loss of assets.Investigated missing inventory and relocated 75% of it using different tools and allocated staff based on global workload.Directed technicians' work activity and schedules for managing IT assets and account management (IAM).Business Analyst - IT Service Desk Team Lead October 2012 to January 2016Treasury Board Secretariat of Canada Ottawa (Ontario)Evaluated staff performance fairly, coordinated technicians' work activity and schedules.Evaluated the new ITSM tool for the Service Desk and made recommendation to senior management.Managed unplanned service interruptions and communicated updates to shareholders.Prepared and presented monthly and annual performance metrics to management.Created a 1200-page Knowledge Base website for the Service DeskMaintained a lower than even abandon rate and higher resolution call by monitoring technician performance and adjusting the schedule according to call volume.Instructor, Senior Naval Communicator June 1990 to October 2002Royal Canadian Navy Reserve Trois-Rivires, Victoria, HalifaxCoordinated communication and cryptology to ensure smooth flow of operations.Alternate COMSEC CustodianDirected and trained a division of nine communicators.Prepared lesson plans and gave courses to the ships crew and trade classes.Provided written reports and drafted new procedures for management.Designed a 250-page Standard Operating Procedure manual.EDUCATION AND TRAININGCollege Diploma: Computer Science January 2003Keyin College Halifax Nova ScotiaCERTIFICATIONSCompTIA Security+, ISC2 CC, Armis, Fortinet Certified Associate Cybersecurity, ITILv3, PMP, Effective Technical Writing, MCPACCOMPLISHMENTS25 years of service in the Government of CanadaRecognition for my contribution to the IM Roadmap and Desktop Renewal ProjectExcellence award at Sympatico in providing World Class Customer ServiceCanadian Decoration for 12 years of service in the Canadian ForcesWrote 200-page standard operating procedures (SOP) used by the Coastal Defense Vessels on the East CoastDesigned and wrote the IT Service Desk Knowledge Base at the Treasury Board Secretariat of Canada