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Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEResults-oriented professional with over 25 years of experience in operations management, training, and project management. Proven track record of achievements showcasing an unwavering commitment to excellence in quality and service. Demonstrates effective listening and communication skills. Fosters strong professional relationships with employees and clientele.Professional BackgroundDirector of OperationsC.M.P.G. Commercial Metal Plastics and Graphics, Orlando, FL (2006-2023) Managed all sales, developed new leads, provided proofs for client projects Achieved a 100% increase in training efficiency through interactive training programs Head of quality control to ensure product efficacy and on-time delivery Introduced Employee C.A.R. (Corrective Action Report) Bonus Incentive Completed inventory, payroll and employee performance evaluations Performed weekly production meetings Awarded for Outstanding Customer ServiceBritt's Tinting and Sound, Orlando, FL (1999-2005) Managed 4 to 6 employees in a Custom Automotive and Marine Accessories Shop Handled sales, billing, purchasing, inventory Human resources and payroll Implemented a program for maintain quality assurance and controlProject Supervisor and TrainerNational Water and Power, Winter Park, FL (1996-1999) Supervised 3 to 10 employees in water meter reading on multi-unit apartments Installed wireless transmitters on water meters Provided technical training, troubleshooting, and client relationsElectronic Service Technician and TrainerCircuit City Services, Orlando, FL (1991-1996) Conducted training and seminars for 5 to 10 employees Performed in-home and commercial television repair Factory authorized trainer for various brandsU.S. Army1984-1987 - Honorably DischargedEducation Associate's Degree, Electrical Engineering, I.T.T Technical Institute, Maitland FL (1991)References Samantha Ghanem: Executive Vice President of Graphic Printing Corporation, Boca Raton, FL. PHONE NUMBER AVAILABLE Laura Gouldy: Global Sourcing Agent at J.B.T. Technologies, Orlando, FL. PHONE NUMBER AVAILABLE Russel Britt: Owner/Manager of Britt's Tint and Sound, Orlando, FL. (407) 492-8820. Sherri Starbird: Lead Purchasing Agent at Sandvik Mining and Construction, Alachua, FL. PHONE NUMBER AVAILABLE