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Click here or scroll down to respond to this candidateCandidate's Name
Wheaton, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective:To utilize my management, customer service, purchasing skills, and production facilitation skills to enrich the company of which I am part.Work Experience:Samuel Packaging Systems GroupCustomer Service Representative/Account ManagerManage the overall needs of distribution accountsField customer calls and emails to accommodate customer needs and inquiriesWork interdepartmentally to acquire current material and tool pricingQuote customers accurate pricingProvide customers with product details and material lead timesAccurately input sales/sample/demo orders in Microsoft D365Based upon available inventory and customer requirements, determine appropriate ship from locationsUpon order entry, ensure current customer receiving information is available to our shipping coordinators and logistics teamWork interdepartmentally to communicate with shipping coordinators and logistics teams to secure seamless material deliveryAnalyze open orders reports and make order adjustments when necessaryResearch billing disputes and short pays, take corrective action when appropriate, such as credits and return material authorizationsRun reports for the sales team and commercial developmentInput customer invoices to portalsCommunicate with internal departments for the sake of relevant information sharingAttend and complete all required trainingsContribute to a team environment for continued improvement of processes resulting in improved customer satisfactionMetrasensCustomer Service Manager/Project Installation FacilitatorEnter purchase orders into SalesforceAnalyze Philips Bothell reports for new ordersEnter Philips orders into SalesforceUpdate the installation schedule for the Director of ServiceContact construction Project Managers and hospital facility Managers to attain project timelineMaintain construction project timelines and desired product installation timelineInvite construction Project Managers and hospital facility Managers to pre-installation meetingsArrange pre-installation meetings that coordinate our service teams schedule with our customers scheduleField questions and provide answers for electricians and facility Managers about required electrical pre-workCollaborate with Philips and GE Project Managers to acquire tracking of ferroguard equipment and project timelinesArrange installation of product with end user facilitiesShip power hubs to end usersProvide tracking to customersEnter tracking in SalesforceSend dispatch to Field Service Engineers for installation of the systemFollow through with customers to ensure satisfactionContinental Western CorporationOffice ManagerProvided customers with product information, spec sheetsQuoted customers regarding products/servicesWhen unable to source desired products, provided customers with alternative product solutionsReceived and placed customer orders in P21Ensured purchase order shipping details were facilitated by the warehouse teamProvided carrier tracking to customersResponsible for customer conflict resolution when situations aroseApproved and processed RMA'sProcessed Credit Memos when the returned material was receivedAnalyzed Purchasing reports (PORG)Analyzed Transfer reports (TORG)Sourced vendorsHandled current vendor cost management, and negotiationBuilt local and international vendor PO'sPlaced vendor PO's, as well, communicated regularly with vendors to ensure timely delivery of materialCommunicated with Import/Export companyChecked in material once receivedWorked closely with receiving, ensured quantity of received material was accurate.Inventory management and adjustmentDaily billing and maintenance of recordsReceived and logged customer checksCoded invoices for corporate A/P departmentAided A/R with customer collectionsFlextron, IncCustomer Service ManagerManaged SPS Commerce.Formulated quotes for customersEnsured good customer relationsConfirmed customer's purchase orders with current pricing and lead timePlaced orders in Quick BooksDelivered sales orders to the factory floorMonitored the progression of material productionApprised customers of production delaysMaintained pulse of sales orders to ensure timely delivery and customer satisfactionFiltered customer's complaints and formulated written plans for material revisionArranged and monitored logistics for product deliveryPurchased vendor materials needed for productionCommunicated daily with vendors to check status of purchase ordersAccounts Payable and Accounts Receivable dutiesResponsible for the company's website revision projectActed as the liaison and Exostar Manager for the purpose of order placement by customers with security sensitive informationPrime Coat Coating SystemsProduction/Operations AssistantFormulated work crews and created crew schedulesPurchased material for contracted jobsCoordinated logistics for material delivery to job sites around the countryMaintained safety records, as well as vehicle maintenance recordsDiscerned crew member Per Diem eligibility and submitted totals to the payroll department.Liaison between Prime Coat and General Contractors, as well acted as a Liaison between Prime Coat's office management, and field crewsResponsible for New Hire paperworkArranged all travel, as well as housing arrangements for Prime Coat's painting crews around the countryReviewed job contractsCreated, and submitted DAS 140's, and 142's to relevant Painting Union organizations for Prime Coat's California jobsDrafted, and reviewed letters for the Vice President of Prime Coat for new job bidsEducationAssociate in General Biology, Anatomy, Physiology 2014McHenry County CollegeSkills:Outlook 365D365P21Microsoft OfficeQuickBooksSalesforceSAPTeamsZoomAccounts PayableAccounts ReceivableAccount ManagementConflict ResolutionContractCost ManagementDispatchingHuman ResourcesInside SalesOffice AdministrationOperationsPersonal Assistant experienceProject CoordinationProject FacilitationPurchasingTravel Planning |
