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CERTIFIED QUALITY ASSURANCE ANALYSTPROFILEI am an experienced Jack-of-All-ITtrades with a proven record ofsuccessful project launches. Energetic,with strong people skills, I genuinelyenjoy solving problems and have oftenbeen told that my enthusiasm isinfectious. I excel at workingindependently and remotely, but I loveworking with a team and always wantto learn and grow.My professional history includes: End-to-end software applicationtesting Internal survey-building UAT, DEV, and QA environmentsoft launches Coding for new app dev Manual QA testing and PRODreview Ad-hoc reporting/data analysis Documentation/technicalwriting User-Guide creations Formal technical doc writing PowerPoint presentations tointroduce/teach usersCONTACTPHONE:PHONE NUMBER AVAILABLEWEBSITE:LinkedIn ProfileEMAIL:EMAIL AVAILABLEHOBBIESWriting- Published 2 novelsReadingHorseback ridingTravelingLearning new languagesEDUCATIONPENN STATE UNIVERSITY CERTIFICATE OF SOFTWARE TESTING ENGINEER Aug 2000  May 2004 Pearson/Vue  2016 & 2019Bachelor of Arts in EnglishWORK EXPERIENCERob Aycox- Realtor QA DATA ANALYST / VIRTUAL ASSISTANT Jan 2023Aug 2023Create an accurate and updated database of contacts and their information Answer calls and record messages as needed Pay invoices and various contractors Evaluate, edit, and proofread various documents.Wiley & Sons Co. CERTIFIED QUALITY ASSURANCE ANALYST Nov 2021Dec 2022 RemoteDesign and execute dynamic QA test scripts and plans while asserting new initiatives and utilizing async, flexible testing Provide support for proprietary applications and assist in evolving project improvements Support business initiatives and aid coworkers as needed for successful launches of projects Identify, document, troubleshoot, and provide consistent support Shorten or update production timelines.City of Philadelphia IT Dept/ DBHIDS CERTIFIED QUALITY ASSURANCE ANALYST / IT DEVELOPER I Mar 2018Jun 2020Design user guides as go-to references to help users understand new or updated applications Conduct training sessions in person and via remote Write technical and training documentation Create and publish surveys as needed (using Qualtrics) Support business initiatives and assist coworkers as needed.Janney LLC. QUALITY ASSURANCE ANALYST- REMOTE / WEB CONTENT ADMIN LVL 2 Mar 2010Dec 2017Design and execute manual and automated QA test scripts Assert new initiatives and utilize async, flexible testing Manage releases from Test or QA staging areas before migrating updated version into Prod environment Handle customer support calls Manage content of IT section of intranet. IT SKILLS