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Click here or scroll down to respond to this candidateFinancial Counselor/Referral CoordinatorWork History ContactSkillsCandidate's Name
Efficient Medical Referral Specialist with dual responsibility as a Financial Consultant with over 15 years of experience in fast-paced healthcare industry. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes. Personable Medical Referral Specialist connecting patients with suitable service providers. Proven strengths in quickly and accurately capturing all relevant information. Front Desk AdministratorHill Orthodontic Center, Orlando, FLGreeted visitors and customers upon arrival,offered assistance, and answered questions tobuild rapport and retention.Screened and transferred incoming calls, tookdown messages, and transmitted information anddocuments to internal personnel.Managed up to 45 to 55 patients per day in a highvolume setting.Confirmed important personal and paymentinformation for compliance with security andpayment card industry standards.Prepared and processed patient referrals andtransfer requests.Scheduled patient appointments in respectivedoctors' calendars and followed up with reminderphone calls.2022-05 -CurrentReferral CoordinatorOrlando Health, Orlando, FLCultivated and strengthened relationships withnew and existing patientsEducated patients on provided professionalrecommendations on specialist for diagnosticproducers such as the following: MRI, MRA, CTS, &Ultrasounds; based on each patients individualneeds & insurance coverage2003-11 -CurrentAddressOrlando, FL 32822PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEomBilingualAccounting proceduresconsultantPatient relationsStrong communicationskillsSelf-motivatedprofessionalFinancial managementTime managementHIPPAMedical TerminologyInsurance coding (ICD-10and CPT)EducationCalled insurance companies to getpre-certification and other benefits information on behalf of patientsWeighed patient need, provider availability andinsurance coverage to determine optimalschedulingMaintained accurate records on in-progress andcompleted referrals, ensuring full data integritythroughout processTrained staff on referral and intake processComposed internal memos and externalcorrespondence for Doctors and RNS andreviewed all documentation to eliminate errorsPerformed general office duties, includinganswering multi-line phones, routing telephonecalls or messages to appropriate staff, faxing, and computer proficiencyAdministrative AssistantDos Santos International, Orlando, FLPerformed general office duties, includinganswering multi-line phones, routing telephonecalls or messages to appropriate staff andgreeting visitorsSupported efficient meetings by organizing spacesand materials, documenting discussions anddistributing meeting notesProviding professional recommendations oninvestment opportunities on product servicesbased on each clients individual needsReconstructed accounting records from clientscash and check receipts1998-01 -2003-10Certification : Financial AdvisementPOL - Altamonte Springs, FL1992-09 -1993-052004-01 - Certification: Referral CoordinatorOffice administrationProblem-solvingOSHA complianceVerifying insurancecoverageMicrosoft Word expertiseTransmitting medicalrecords2004-06 Orlando Regional Medical Center - Orlando, FL Certification : CPRAmerican Heart Association - Orlando, FL2020-09 -2020-09Certification: Health And Life Pre-LicensingPrimerica - Orlando, FL2020-01 -Current |
