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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Pioneer DriveBaltimore, Maryland Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEQualifications Dedicated, Strong Team Work, Multi Task, Successfully Completes Projects, Result Oriented, Posses The Highest Degree of Integrity, Adaptable to Changing Situations, Able to Work Within Budget Constraints, Flexible With Work Hours, Friendly, Enthusiastic, Unique Combination of Creativity and Analytical Skills, Computer Proficient, Reliable, and Excellent Communication Skills
Professional ExperienceApril 2011 to Present La Fontaine Bleue
7514 S. Ritchie Highway Glen Burnie, Maryland 21061Sales Manager:Responsible for developing and booking new customers, handle customer inquires and lead request for individual/groups within a parameter. Responded to inquires, qualified leads, solicited prospective clients and conducted various sales activities to optimize booking revenue. Conducted presentations and site inspections, prepared proposals, negotiated contracts, service accounts and analyzed lost business. Developed and executed action plans to meet and exceed sales goals. Work in all departments to ensure all needs for clients were met. Prepared custom menus for various events, such as weddings, anniversaries, reunions, bull roast, birthdays, graduations and family reunions, to fit the needs and special request of our clients. Ensured all catering needs were met and upsold catering to maximize revenue. Listened to clients need and made sure they were met. Recognized problems before they developed and took appropriate action to ensure the needs of the customer were met. Managed a sales team to ensure monthly goals were met and exceeded. Approved contracts, floorplans and menus of the sales staff on a daily basis. Conducted weekly sales meeting to ensure the proper operation of the office and the setting up of events and food and beverage orders were correct. Provided exceptional service to build customer loyalty.May 2009 to 2011 Hilton Hotel Twin Knolls Road Columbia, Maryland
Executive Meeting Manager:Responsible for selling group business from all markets/regions primarily handling no more than 10 to 20 room nights while maximizing revenue for the hotel. Responsible for the selling of meetings with catering services within 30 to 90 days of the actual date of the event. Booked and managed groups and catering accounts on a daily basis. Multitasked to support the successful aggressive sales effort as a team player. Supported client satisfaction by ensuring sales and catering services were met and client s needs were responded to in a timely manner. Ensured effective communication of client needs from catering, were handled in a timely manner. Prepared BOE s to ensure all required needs of catering services were met. Upsold catering needs to meeting to maximize revenue. Resolved clients complaints and concerns in courteous and friendly manner, focused on service recovery when needed.April 2004 to 2009t Harbourtowne Golf Resort and Conference Center 9726 Martingham Drive St. Michaels, MarylandEvent and Meeting Planning:Planned and coordinated multiple events.Managed and coordinated the facility event and banquet staff per customers contracted specifications.Served as liaison between facility customers and facility staff during each contracted event and/or banquet.Communicated and met with facility customers on event days and assisted in determining event and banquet needs.Served as facility representative to customers at events and banquets.Facilitated pre and post event and banquet walk through to assess the facility condition.Enforced facility policies and procedures throughout the duration of an event or banquet.Indentified and resolved event and banquet challenges and complaints with facility customers and staff.Prepared written evaluations for event and banquet customers.Calculated, prepared, and submitted summary billing statement for events and banquets.Answered questions and provided information to facility customers and the publicConducted facility tours as needed (appointment and walk-ins).Education Degree in Interior Design Management Fashion Institute at Queens College
Charlotte, North Carolina Studied Abroad (Europe) Towson State University Towson, Maryland 7800 York Road Major: Art History
___________________________________________________________________ Associations/ ActivitiesNorthern POW Children s Program Baltimore Museum of ArtCystic Fibrosis Annual Fundraiser Marie Endson EnterpriseBlack Professional Men Afram Festival SponsorshipAmerican Bar Association Sister City/GBNGASt. Matthew s Church New Metropolitan ChurchAfram Festival Entertainment Wellness Club Maryland
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