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Click here or scroll down to respond to this candidateCONTACTAddress : Orlando FL Street Address
Phone : PHONE NUMBER AVAILABLEEmail : EMAIL AVAILABLESKILLS Policy and Procedure Adherence Service Quality Improvement First-Tier Technical Support Providing Feedback Calm and Professional Under Pressure Attention to Detail Financial Statements Continuous Improvement Customer Understanding Understanding Customer Needs Call Volume and Quality Metrics Performance Feedback Complaint resolution Report preparationPROFESSIONAL SUMMARYCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.WORK HISTORYCustomer Service Representative Agent, 08/2022 to Current Charter Communications, Spectrum - Orlando, FLTeam Lead, 12/2017 to 07/2022Linacre - Orlando FL.Manger/Co-Founder, 03/2013 to 01/2017Formal Elements - Springfield, MA Internet repair via phone and computer Inbound order entry Servicing customers throughout United States Manage customer Technical QuestionsProvided technical advice and guidance to customers on use and maintenance of products.Responded to customer requests for products, services, and company information. Answered customer telephone calls promptly to avoid on-hold wait times Answered constant flow of customer calls with minimal wait times Manage team of 10-15 agents Manage escalated calls Prepare agents for leadership roles Manage Patient accountsMentored and guided employees to foster proper completion of assigned duties.Conducted training and mentored team members to promote productivity and commitment to friendly service. Completed financial reports for collections dept. Created reporting systems to track Agent performance and improve insight. Provided medical expense verification for patients to assist in housing. Worked different stations to provide optimal coverage and meet production goalsProvided exceptional services and pleasant shopping experiences to retail customers. Delivered energetic responses to customers on-line and by telephone, going DAVID CACERESCustomer Service /Technical Support Representative, 04/2010 to 02/2013Alorica, AT&T - El Paso, TXSupervisor Dept of Youth /Social Services Worker, 01/2000 to 03/2010 Gandara Health Center - Springfield, MA06/1991 to 12/1999USARMY, US ARMY RESERVES, Ft Sill OKabove and beyond to serve needs.Engaged in friendly conversation with customer to better uncover individual needs.Answered customer questions about products and services, helped locate merchandise, and promoted key items. Diagnosed and troubleshot hardware, software and network issues. Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.Patched software and installed new versions to eliminate security problems and protect data.Responded promptly to incoming sales leads and requests for technical support. Mentor youth Monitor youth and staff Manage Facility Designed safe and supportive environment for clients to discuss issues. Supported individuals dealing with mental health and emotional issues. Determined clients' risk of self-harm or other dangerous behaviors. Offered guidance and advice to help cultivate self-esteem and community involvement.assisted in implementing a behavioral modification system (BMS) received by youth during the intake process Ft Bliss Tx West Hartford CT / Camp Eagle, Bosnia Soldier ~ E-5 Patient admin Medical records and coding Communications MaintainerEDUCATIONCertified : Patient Admin, Medical Records, Medical Coding,, 10/1992 Academy of Health And Science - Fort Sam HoustonAssociates : Liberal Arts And Sciences, 05/1987Springfield Technical Community College - Springfield, MA Diploma : General Studies, 06/1984Technical High - Springfield Ma. |
