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Click here or scroll down to respond to this candidateCandidate's Name
E-mail: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEAddress: Street Address
PERSONAL PROFILEA well-educated and proactive lady with a proven record of accomplishment of excellent customer care service and dedicated to working to improve the ethos of my organization as well give off my best in a good and challenging work environment. My key skills are:Excellent interpersonal relationshipsLeadershipResult-orientedIntellectual awarenessEDUCATIONAL BACKGROUNDMontgomery College Rockville Maryland, U.S.A June, 2001 April, 2003Prerequisites for Information SystemsSt Monicas Secondary School, Advanced Level Certificate September, 1993 - 1995Technology Secondary School, Ordinary Level Certificate September, 1987 1992SPECIFIC TRAININGLeadership trainingHead of Medical Insurance Billing & Submission of Claims Dept forRockville Internal Medicine Group, Rockville, MD April, 2007Adventist Rehabilitation, Gaithersburg, MD April,2006Georgetown University Hosp, Washington June, 2003Time slips and Quick books Data Entry for Lawyers @Sprenger & Lang P.L.L.C, N.W, DC July, 2001I.T Training (Microsoft Word, Excel, PowerPoint, Coral draw, Internet)Montgomery College, Rockville Campus July, 2001Trained for software EPIC, nextgen and EMR.CAREER HISTORYRockville Internal Medicine Group, is a leading privately owned medical practice with over 30 physicians located in the Rockville Potomac area of Maryland, serving the DC area as a whole. Founded in 1952 the practice is one of the premier medical practices in the state of Maryland. As a multi-specialty group with a strong emphasis on primary care RIMG has succeeded in many performance based arrangements with various Insurance companies all over the U.S. as well as some international insurance companies.Customer Experience In Connection with Medical Billing & Submission of Claims for Patients. March, 2007 Feb, 2012 until I moved to GhanaKey Responsibilities:Customer ServiceWelcoming new patients and maintaining updated billing insurance accounts online with Net genBriefing out and in patients on new medical specialists who continue to join the practice and how best their insurances can be applied to such visits to keep their out of pocket payments to a minimum.Providing support in connection to billing both at the call center and to walk-in patients at the counterSolving general accounts queries and activating new and existing patient accountsSupervising the front office and ensuring discipline for front office activitiesBilling & Payment ControlPreparing duplicate copies of invoices for potential and existing in and out patientsMaking sure patients come in with referrals from primary or referring doctors if required by their insurance options chosen.Ensuring most patient accounts are kept at a balance of zero.Conducting daily inventories of co pays for visits.Managing front office pickups for referrals necessary for billing issues, sample drugs and needed medical records.Adventist RehabilitationThru Quadrant Inc. Temp Agency March, 2006 August, 2006Key Responsibilities:Collecting data from patients to be enrolled as new and returning patients of the rehab centerEntering data for medical billing insurances in Next Gen and daily co pays in Microsoft ExcelPerforming general administrative dutiesBalancing patient accounts dailyGeorgetown University Hospital, June, 2003 December 2005Customer Service Rep,Key Responsibilities:Assisted with the scheduling of in and out patientsMaking calls to patients & insurance companies to assist in insurance payments.Making calls to other medical practices to request referrals for patients.Sprenger & Lang, PLLC, NW, DC is a well known law firm in the DC area which has built the reputation as class action lawyers by representing plaintiffs in successful employment cases against large employeesAdministrative Assistant,Key Responsibilities:Processing the accounts payable and receivableTyping and filing paid bills and other documentsMaking and receiving calls to solve queries on times put in by lawyers on casesHome Depot, Silver Spring, MD, Agagpe Life Ministries, Laurel, MD, Linens & Things, Rockville, MD. Between the years of June 1999 May, 2003.Customer Representative,Key Responsibilities:Data entry, assisted customers over phones and in store and also tracked and analyzed periodic reports for various company departments.COMPETENT POSITIONS OCCUPIEDTeam Leader, Billing Department, RIMG, Rockville, MD. U.S.A November 2009 to 2012Secretary, Staff Representative Council, RIMG, Rockville, MD April 2010 to 2012Sports Secretary, (Recognized holiday sporting activities for the office) January-December 2011Secretary, Writers and Debaters Club, St Monicas Secondary School 1993-1995ACHIEVEMENTSBest Performing Employee for 2010 / 2011, RIMG, U.S.ABest Customer Service Executive for October 2009 & 2010, RIMG Billing DepartmentMost Outstanding Deeds (Leadership and Rehab) May 2006, Adventist Rehab, U.S.AGold Medalist, 800 meters, annual inter-college competition, Technology Secondary, 1990.OTHER INTERESTSPlaying HockeyParticipating in annual work out door gamesSingingREFEREES1.Dr. Allan PollackHead/Partner of Medical PracticeRockville Internal Medicine GroupTel: PHONE NUMBER AVAILABLE ex 3003Website: www.rimgmd.com2.Dr. Asefa MekonnenPartner of PracticeRockville Internal Medicine GroupTel: PHONE NUMBER AVAILABLE ex 3013Website: www.rimgmd.com3.Dr. Ira BergerPartner of Medical PracticeRockville Internal Medicine GroupTel: PHONE NUMBER AVAILABLEWebsite: www.rimgmd.com4.Angelina HinesHead of Human ResourcingAdventists Rehab Shady Grove / Rockville, Maryland. U.S.ATel: PHONE NUMBER AVAILABLE / 6200Website: www.AdventistRehab.com5.Joyce HellerHead of Human ResourcingRockville Internal Medicine GroupTel: PHONE NUMBER AVAILABLEWebsite: www.rimgmd.com |
