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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S W Green Creek DrivePort Sa Lucie, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECUSTOMER SERVICE professional with experience in returns, inventory control, customer database maintenance, supervision, telemarketing and dispute resolution. Solid computer skills, communication and organizational skills. Noted for flexibility and dependability.EXPERIENCEData Entry Supervisor. Electronic Technology, Inc. Irvington, NJ 2005 - PresentProvide customer service, data entry and human resource support.Manage/scan all purchase orders and return requests into system.Conduct quarterly tracking/sorting of vacation requests.Customer Service Technical Assistant. Enablx. Randolph, NJ 1999 2005Assist customers with troubleshooting technical difficulties, installation and care of productServe as liaison between customer and client to repair customer productsSales of parts and distributionCustomer Service Representative. T-Fal Corporation USA. Pine Brook, NJ 1998 1998Handled customer inquiries regarding purchase of productsResolved customer disputesProcessed merchandise returns and warranty claimsUtilized extensive knowledge of company productsReturns Manager. Emerson Radio Corporation. Parsippany, NJ 1994 1997Supervised a staff of 5 and managed all inbound calls regarding merchandise returnsEvaluated claims for compliance of warranty restrictionsProvided return authorizations to retailers through in-house computerized systemEffective utilization of computer skills to monitor defective model returnsMaintained inventory control records and published monthly reports which were distributed to managementCoordinated invoices, purchase orders, and receiving documents between customer service and accounting departmentsCustomer Service Representative. Sprint Telecommunications. Dallas, TX 1987 1994Maintained accurate customer profiles databaseMonitored and reviewed aging customer accounts to rejuvenate client interestUtilized communication skills for extensive telemarketing to prospective clientsTrained all new customer service representatives in departmentEDUCATIONB.S., Communications. Southern Illinois University. Carbondale, IL 1987 |
