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Name Available: Register for Free
Title Customer Support Active Directory
Target Location US-NE-Omaha
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Omaha, NEEMAIL AVAILABLEPHONE NUMBER AVAILABLESkillsCurrent Secret ClearanceHold CompTIA Security +Microsoft Windows 7, 10, 11 (15+ years), Problem Solving (10+ years),Computer Installation (10+ years),Active Directory/DRA (10+ years), Customer Support (10+ years),Microsoft Office (10+ years),RDP (10+ years),SCCM (5+ years),Remedy (5+ years),iPhone -set up mail (5 years),Build and configure PCs (5 years) Inventory (15+ years),Printer Install (10+ years).Work ExperienceSystem AdministratorPeraton (October 2022-November 2023)Imaging  Imaged over 300 Microsoft Surface tablets.Excel  Responsible for updating excel spreadsheet with updates to incoming and outgoing tablets.Remedy  Updated over 200 Remedy tickets and pieces of computer inventory.Field Service RepresentativeUnisys Federal (September 2019  October 2022)Training - Completed Sec + online training and passed Security Plus Test. Completed Service Now training. Trained on Offutt Air Force Base computer imaging process. Trained 5 new employees on all job related activities.Customer Support  Completed over 200 customer tickets ranging from imaging computers to Office Support to Iphone configuration. Also assisted coworkers whenever needed.Imaging computers  Imaged over 300 computers including making sure all computers are in DRA and all proper software is installed.Hold Active Secret Clearance.Technical Support SpecialistUnisys (August 2018 to September 2019)Imaging Computers  Imaged over 500 Dell/HP computers with Windows 7, Microsoft Office 2013. Also reimaged over 400 IGEL computers after a virus.Inventory  Responsible for inventorying over 1000 items before being sent to LifeSpan with zero discrepancies.Active Directory  Used Active Directory to reset user passwords and delete user accounts and computer IDs.Symantec Virus Scan  Responsible for installing and tracking Symantec on over 2000 machines.EducationBachelor of Science  Business ManagementBellevue University - Bellevue, NE graduated in 2000.Military ServiceBranch: United States NavyHighest Rank: LS1October 1989 to October 2011Commendations: Navy/Marine Corps Medal, Navy/Marine Corps Achievement Medal, Navy/Marine Corp Unit Commendation, Navy/Marine Corp Merit Unit Commendation (MUC), Navy Good Conduct Medal, Navy Sea Service Deployment Ribbon, Southwest Asia Service Medal, National Defense Service MedalLeadership: served as career counselor where I was responsible for over 100 members and guided their careersAlso served as storeroom supervisor where 5 junior sailors reported to me.AwardsSailor of the Quarter2003I was chosen from among 12 other First and Second class Petty Officers at NMCRC Omaha (Now NOSC Omaha).Certifications/LicensesCreating Professional Readiness WorkshopMay 2018 to PresentMulti Day course including Resume preparation, Dress code, interviewing tips, etc.Looking to complete a+ certification.

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