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Click here or scroll down to respond to this candidateB A R B A R A B U S K I SPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Mossy Cup Lane,Athens, Il Street Address
PROFESSIONAL SUMMARYHardworking and knowledgeable Store Manager committed to developing operations knowledge and leadership abilities. Hard worker implements groundbreaking new strategies to increase brand awareness and maximize customer loyalty. Promptly addresses customer questions and concerns to build overall satisfaction. SKILLSStore operations oversight Employee trainingCustomer service Training and developmentManage operations Inventory controlAdvertising and marketing Operations managementEXPERIENCEStore Manager, Dollar General, May 2009 Current, Petersburg, Il Directed and maintained store merchandising standards to present organized and engaging in-store experience.Delegated assignments to meet coverage needs and maintain store standards. Set performance expectations for employees and implemented improvement plans to reach targets.Promoted team-oriented culture with common sales, service and productivity goals. Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition. Implemented loss prevention strategies to reduce shrinkage and control theft. Worked on sales floor and interacted with customers and employees to maximize and expand potential.Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses.Developed quality talent from within to retain engaged employees and remain competitive.Supported human resources initiatives by connecting with employees and proactively solving problems.Recommended and implemented procedural changes to enhance services rendered to customers.Managed daily operations of establishment and monitored activities to verify compliance with SOPs and safety regulations.Monitored and adjusted staff schedules based on business requirements. BBMay 1987Monitored and controlled department budget, grew revenue and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement.Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews.Increased employee job satisfaction with hands-on, motivational approaches. Resolved problems, provided open communication and recommended discipline and terminations.Coordinated and supervised activities of team members to consistently meet customers' needs.Assistant Manager, Kmart, Aug 1987 May 2009, Springfield, Il Supervised hourly and temporary personnel, provided work direction and reviewed work processes.Assisted with administering policies and practices in human resources, compliance, safety and quality assurance.Answered questions and recommended solutions to address customer complaints. Promoted and spearheaded new sales techniques and executed next season planning to meet profit goals.Reported losses, employee behavioral issues, customer complaints and operational issues to upper-level management.Engaged with team members, management and customers to boost company productivity and morale.Monitored staff resources and projected future needs. Met with sales leadership to provide detailed reporting on overall team performance. Analyzed productivity reports to manage overall performance. Evaluated employee performance and mentored underperforming staff with service- focused initiatives.Coordinated work handoffs and schedules with managers. Oversaw sales team productivity and results to attain revenue goals and performance targets.Held area managers accountable for meeting deadlines, sales expectations and performance goals.Created, implemented and managed strategic sales plan to achieve high growth targets.Established and communicated key performance metrics and expectations to optimize sales, visual merchandising and loss prevention. Addressed and resolved customer inquiries and complaints to restore satisfaction. EDUCATIONHigh School Diploma, General StudiesLanphier High School Springfield, Il |
