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Click here or scroll down to respond to this candidateA m a n d a R . P e t e r s o n P a g e 1 2Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCECircle Logistics Dec 2021-Dec 2022Operations Team Lead Lead a team of 5 operations representatives and account managers Delegate tasks, including building and tracking loads, for the Chicago office Host a daily huddle to review potential upcoming issues and concerns and to establish action plans when necessary Manage a Canadian-based account that requires in-depth knowledge regarding border crossing requirements Manage billing and ensure invoices and PODs are correct Actively manage client communication in order to prevent acquiring additional costsTransportation One Aug 2020- Oct 2021Account Manager/ Operations Contributed to the growth and client satisfaction of the organization by building and managing full truckload shipments, averaging 20 per day Ensured customer expectations are met by confirming inbound and outbound appointments and responding to and resolving problems that arise throughout the shipment process Managed the accounting for customer accounts, including the close-out of invoices and auditing to ensure all revenue is captured, including any additional accessorial chargesEcho Global Logistics Jan 2019 Aug 2019Sales Operations Team Lead Chicago, IL Managed a team of 10 account executives to provide efficient shipping operations for our clients and foster additional business through exceptional client service. Facilitated operations for dry vans, reefers, hazmat, flatbeds, intermodal, international, partial loads, expedited, volume, and LTL shipments. Evaluated daily loads, claims, and receivable collection metrics of team members, encouraged resolution of outstanding issues, and reporting findings to management team. Determined pricing markup for clients by analyzing client shipping history and overall market factors such as seasonality, weather, and current supply/demand. Served as point of escalation for team members to resolve disputes and inquiries from clients. Drafted ad-hoc workflow procedures for sensitive, high volume, and non- conventional accounts (e.g., trade show clients).Sr. Operations Account Executive Aug 2015 Dec 2018 Operated established book of business encompassing 50+ clients with daily activity. Performed day-to-day activities, including quoting prices, booking loads, invoicing, and handling complaints.A m a n d a R . P e t e r s o n P a g e 2 2 Trained new team members on classifying shipments, resolving disputes, and client invoicing. Evaluated client financial history to determine eligibility for increased lines of credit and persuaded clients to pay off delinquent balances. Coordinated timing and delivery details with carriers to ensure client satisfaction. Promoted from account executive to senior account executive managing higher profile clients.Client Sales Representative Aug 2014 - Aug 2015 Resolved all pricing and operational issues for existing client accounts. Analyzed accounts to determine efficiency and profitability on an ongoing basis. Placed 100+ cold calls daily to source new clients. Determined customer lifetime value against short term business to offer incentives and discounts.Loyola University Health System Aug 2013 - Jul 2014 Patient Service Representative Maywood, IL Registered patients, verified insurance eligibility, and ensured appropriate referrals were secured. Worked directly with physicians to ensure patient care and follow-ups were prioritized by urgency.EDUCATIONB.A. Communications, University of Minnesota May 2013 SKILLS, CAUSES, AND VOLUNTEERING Proficient in Excel, PowerPoint, Tableau, Salesforce, DAT Delta Gamma sorority at University of Minnesota Minneapolis Ronald McDonald House prepared and served meals to families of critically/terminally ill patients Pratt Elementary School served as a volunteer Kindergarten teachers aide for underprivileged children |
