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Click here or scroll down to respond to this candidateAldo Castillo Email: EMAIL AVAILABLEStreet Address Cell:PHONE NUMBER AVAILABLEObjective:To have an opportunity to utilize my skills and training, to display the efficient employee that any employer would be proud to acquire. Seeking a full time employment opportunity that will allow me to demonstrate my hard working abilities, and anxious to increase my knowledge, thereby becoming an asset to the company.Qualifications:Completed Win7 to Win10 migration 4 different locations11 years of Multiple Microsoft Office Support11 years of remote assistance using multiple platformsWindows 98/2003/NT/XP/windows7/windows8, Server 2000/2003Windows Office Suite 2008/ 2010 and 2011 for MACSCCM ExperienceActive Directory- creation and ModificationE-mail Applications, Super Networks (WANs)Help Desk Procedures, Web Page DevelopmentTroubleshooting NetworksCAT 5 Cabling/Fiber Optics/Routers/ Hubs/Switches and Protocol AddressingPrinters- Mapping and troubleshootingElectrical Safety, Hardware InstallationEducation:2005 Career Point Institute Network Technician2017 San Antonio College Computer Network TechnicianWork Experience:March 2020- Current San Antonio Food Bank ITDesktop Support San Antonio, Texasuse Serve me Communitysupport users locally and Worldwide on a daily basis Map Dives on large networkWindows7 to Windows10 migrationuse Service Management Console to image PCsuse TeamViewer for PC remoteAugust 2019- April 2020 4M Logistics -ITMigration Contractor San Antonio, Texassupport users locally and Worldwide on a daily basisuse Enterprise ticketing systemWindows7 to Windows10 migrationuse SCCM and ITCM to remote and image PCsOctober 2017-July 2019 Our Lady of the Lake University- ITHelpdesk San Antonio, Texassupport High end and local Usersuse SysAid ticketing systemuse Casper server to Manage Apple softwareuse SCCM to remote and image PCsJune 2009-Sept. 2017 San Antonio College- OTS/ IT HelpdeskComputer Network Administrator San Antonio, TexasHelpdesk Leadtrained 30-40 fulltime staff for HelpdeskUse Hyena/VMWare/ PDQ for PC remoteMap Dives on large networkMap Printer across networkUse Norton Ghost to Save and Load multiple PCs and Laptop imagesUse Track-it and Footprints ticketing System to track user issuesHelp Desk troubleshoot user/PC problemsApple Mac experienceDomain Admin for large AD Network- 25,000 UsersReset user passwords and unlock user accts.Sep 2008 2008- Aug 2009 Inksell.comIT Dept/ Printer Tech San Antonio, Texas-Manager of the IT Dept.-Install and Maintained Printers at Client Locations-restrict Access to certain Internet Websites-Repair and maintain all Company PCs-Troubleshoot & remote connect to PCs with VNCMarch 2007-Sep 2008 Robert Half Tech.Computer Network Administrator San Antonio, TexasContract WorkUse Dameware to connect remotelyTemp position with IBC Corp. OfficeHelp Desk troubleshoot PC problemsDomain Admin fro large AD NetworkReset user passwords and unlock user accts.May2006 March 2007 Royal ManagementComputer Network Technician San Antonio, TexasAnswer phone with multiple lines receive and troubleshoot calls for corporate officesDo updates, run virus scans, check disk, and defrag computersInstalled software, troubleshooting systemsRetained an accurate databaseRemote control company machines using PC Anywhere to transfer company Files.inventory all items computer itemscalls stores if their daily reports are missingDo crucial back up of assigned company computersCall stores to assure that critical backs up are doneDecember 2005-February 2006 Career Point InstituteComputer Network Technician San Antonio, TexasDo updates, run virus scans, check disk, and defrag classroom computersAssisted instructors in tutoring studentsInstalled software, troubleshooting systemsRetained an accurate databaseData entered student information |
