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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDear Personnel Director,I am submitting my resume due to a recent opening within your Department. I know you will find my education and experience will more than conform to the needs of the Organization. I have many years of Banking, Insurance Sales, Administrative and Customer Service experience. I can handle the multi-tasks that are essential for these fields. I have the ability to communicate both verbally and in written form in English and Spanish. Additionally, I have strong computer skills, which were developed, while completing my degree. I am offering a dedicated, professional individual who is detail orientated and well organized. I am also willing to learn any task required for this position. I thank you for your time and consideration and look forward to hearing from you in the future. Sincerely,Candidate's Name
Enclosed: ResumeCandidate's Name
2269 Jagow Rd Wheatfield NY 14304PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATION:E.C.C. Business Administration A.A.S DegreeCourse Work Included: Finance, Banking, Accounting, Marketing and Statistics New York State Personal Lines Insurance LicenseEXPERIENCE/STRENGTHS:6/23-current Government Employee Insurance Company (GEICO) Getzville Licensed Insurance Agent/Coach/Trainer Sold Personal Umbrella Policies and upgraded current auto policies. Answered Customers Questions and fulfilled request for changes. Reissuance of Cancelled accounts. Participated in the Employee Mentoring Program and conducted section and staff meetings. Provided Daily Stats to team and leadership.10/22-current Universal School Buffalo, NYSubstitute Teacher Grades K-12 Establish Orderly and Safe Classroom Environment. Teach Pre-set Lessons and tested for understanding. Assist in Lesson Planning.03/18-10/22 M&T Bank Buffalo, NYAssistant Vice President - Banking Services Operations Associate V Support Home Equity and Mortgage business partners and customers. Review and research customer requests related to real estate secured collateral changes such as assumptions, partial releases, release of liability, and easements. Partner with Legal, Customer Asset Management, Underwriting, Telephone Banking Center and Risk. Timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Reporting based on Customer and Departmental needs. Respond to escalated requests and situations accordingly. Facilitate inbound and outbound contact with customers, attorneys, title companies, or county offices. Working first hand with Fannie Mae, Freddie Mac, USDA, SONYMA, VA, FHA and Bank owned. Experience review of HELOC and HELOANS Mortgage servicing experience08/12 03/18 M&T BankLost Mitigation Specialist III/Customer Relationship Manager II Specialized in complex accounts: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Re-marketing or Post Charge Off Collections and Liquidation and Loss Mitigation Underwriting. Recommended account placement with third party collection agencies, attorneys, brokers and property preservation firms. Initiated direct contact with borrowers assessing the prospect of repayment, arranging repayment schedules or other solutions to ensure services provided are exceeding expected service levels. Participated in loss prevention strategies to provide protection for the Bank with respect to its interest in the collateral securing the loan. Reviewed collateral condition and established asset value. Negotiated sales with prospective buyers and concluded sales transactions. Worked side by side with Senior Management on complex projects. Created and updated Job Aids, assisted in updating procedures and training of peers when implementing new job aids and procedures. Worked closely with internal and external customers to facilitate loss mitigation options. Monitored accounts through Loss Mitigation closing process to ensure Liquidation. Managed relationships within the internal department and with business partners such as the Foreclosure Attorneys, SPOC, Collections, Property Preservation and Bankruptcy. Ensured document compliance and reviewed loans daily to ensure all Federal guidelines are met. E. Maldonado pg 2 Managed bankruptcy process and obtained relief from bankruptcy on non-performing loans. Communicated with attorneys, court appointed trustees and borrowers to ensure referrals are completed before exceeding Investor and Government timelines. Exceeded service goals and received Above and Beyond Awards by Management. Reviewed made decisions with in RESPA time frames Quality review on Team prior to Investor submission Ability to analyze title reports, credit reports, residential appraisals or broker price opinions, financial statements and tax returns Ability to conduct data analysis and spreadsheet work Experience with FHA Connection, VALERI, MERS, Sharepoint 10/08-6/12 Government Employee Insurance Company (GEICO) Getzville Licensed Insurance Agent/Coach/Trainer Sold Personal Umbrella Policies and upgraded current auto policies. Answered Customers Questions and fulfilled request for changes. Reissuance of Cancelled accounts. Participated in the Employee Mentoring Program and conducted section and staff meetings. Provided Daily Stats to team and leadership. Assisted Team in meeting goals (Daily/Weekly/Monthly Coaching) Chairmans Club of Excellence 2011Skills Decisive and very organized with strong PC skills including Microsoft Word, Excel, PowerPoint and Outlook Strong math, analytical and complex problem-solving skills Strong oral and written communication skills with proven leadership and interpersonal skills Excellent Customer service and interpersonal relationships in operations or financial background Reliable, strong work ethics, committed and flexible. Able to thrive in constant changing business environment Strong organizational skills with the ability to monitor and work multiple projects and priorities; work well in a dynamic, fast paced work team environment. Ability to interact within all levels of the bankVolunteer Work includes: Junior Achievement Bowl-A-Thon last 10 years Raised money for HIV/AIDS, Cancer Research, American Heart Association, Hospice and American Diabetes Association Holiday Cards for the Troops and Families United Way Day of CaringActive member of Employee Resource Groups: HOLA Diversity and Inclusion Mentoring Program PRIDE Supporter |
