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Click here or scroll down to respond to this candidatePROFESSIONALSUMMARYSKILLSWORK HISTORYCandidate's Name
Miami, FL 33185 EMAIL AVAILABLE
Administration and management Building and maintaining Sales and marketing Staff management Process improvements Inventory control Food safety certification Strategic planning Staff hiring Team building and leadership Backdoor receiver StockingKEY ACCOUNT MANAGER 01/2023 to 03/2023Bass Pro Shops, Miami, FLBoosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs. Leveraged strategic planning to penetrate key accounts. Demonstrated consistent track record of overachieving sales quotas. Monitored service after sale and implemented quick and effective problem resolutions. Worked independently with minimal supervision.Built relationships with customers and community to promote long term business growth.Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. PHONE NUMBER AVAILABLEMANAGEMENT: My career decisions to pursue leadership with Publix did not require a formal degree. I was provided training, workshops and certifications throughout my career. My tenure and experience in the retail food industry is invaluable and includes countless training courses related to leadership skills, sales and profit, communication, supply chain, human resources, food safety, test taking, associate relations and various others. Customers and personal service Operations analysis and metrics Managing operations First aid, CPR and AED certified. Satisfaction and meeting aggressivesales/business goals. Ambitious and Determined with specialize knowledge inwhat it takes to build successful0) $(1+.0-*$)&(2 1"-&)&'( /$3"0)4 5&%* '6"0 77 Years of experience combiningmanagement and customer serviceexpertise*"+ /00 1"2+)&3452 1 6.&* 4 7%88 9. )& ) *" 3"-#1"2+)&3;!Performed effectively in self-directed work environment, managing day-to-day operations and decisions.Opening of Cabela Citibank MasterCard with customers and worked with associate to meet daily goals. Monitored metrics daily and monthly to reach goals. TERRITORY ACCOUNT MANAGER 01/2022 to 12/2022Congo Brands, Miami, FLDrove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management. Exceeded targets by building, directing and motivating high-performing sales team. Documented time, calls and results, and submitted reports. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets. Set and achieved company defined sales goals.Supervised day-to-day operation and performance of TEAM to provide Premier customer service.Provide Premier customer service by building and maintaining relationships and responding to customers inquiries and concerns. Ensure freshness, quality, processes and customer satisfaction is maintained at all times. Oversee and direct 180+ employees, including 14 managers, engaged in sales, inventory counts, cash accountability or in performing services for customers. Hire, train, develop and evaluate personnel, promoting and counseling as needed. Provide a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensure proper ergonomics and maintaining store in proper working orderPlan and prepare manager schedule and revise weekly department schedule to ensure appropriate store staffing and productivity. Conduct weekly store meetings. Achieve store and departments payroll and P&Ls Goals Monitor competition environment within the community and send reporting to District manager regarding adjustment necessary to maintain a competitive position.Complies with established company policies and procedures while upholding the security and confidentiality of documents and data. Ensure all associates are treated with dignity and respect. Managed cash audits. Assist customers and deliver premier customer service Maintain good public relations and follow up on customers and associate issues Coordinate the front-end of the store Responsible for all cash accountability Responsible of the safe and ATM procedures Ensure accurate processing of time and attendance information Ensure accurate processing of payroll each weekASST.STORE MANAGER 09/2005 to 05/2021Publix Supermarkets Store, Miami, FLCUSTOMER SERVICE MANAGER 09/1995 to 09/2005Publix Supermarkets Store, Miami, FL Managed over 900 accounts within the Miami dade and Florida keys, along with nine AMs. Developed and presented talks on available products and services that could meet current business needs on a weekly PowerPoint.EDUCATIONWorks in various production roles as scheduled (Example: Front end coordinator, opening cash office, assist as needed in customer service counter.) Supervise the housekeeping, sanitation and cleaning of the store Responsible for the maintenance and administration of store system (Example: accounting, timekeeping, and emails.) Working effectively and ensure associate are trained and performing to Publix standards to optimize productivityResponsible for the scheduling of 65+ Customer Service staff, cashiers, baggers and custodians.No Degree : Business ManagementMiami Dade College - Miami, FLHeavy Machineguns: Adapting To Swift Treats., 02/1994 Marine Corps Base Camp Lejeune, NC - Marine Corps Base Camp Lejeune, NC High School Diploma : 06/1993G. Holmes Braddock Senior High School - Miami, FLEnglishNative or BilingualSpanishProfessional WorkingLANGUAGES |
