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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLESUMMARY OF QUALIFICATIONS:Highly motivated and skilled professional with over 24 years of experience in the IT field. I am proficient in supporting all of todays Server, Desktop, and Mobile Operating Systems. As well as troubleshooting both hardware and software issues.PROFESSIONAL EXPERIENCE05/22 12/23 Dovenmuehle Mortgage Brookfield, WIDesktop SupportDaily Tickets working with users over the phone or with Remote SoftwareCreated and removed Active Directory and Exchange AccountsMicrosoft Azure, AWS Support, and VPN SupportWorked half the day taking help desk calls, the rest Tickets11/21 05/22 HcTEC Contracted to Pro Healthcare Waukesha, WIDesktop SupportTraveled to all Pro Healthcare Clinics for Desktop Related IssuesSCCM for Imaging Deployed Lenovo and HP Laptops and DesktopsRepaired Laptops and Desktop in HousePatched network ports and setup phonesPart of Refresh team at all locations01/20 06/20 eXcell Contracted to Compucom @ GE Health Care Waukesha, WIHelp Desk / Desktop SupportAnswered Help Desk Phones and EmailsCreated Workstation Images, and Deployed DELL PCs and LaptopsSCCM for ImagingCandidate's Name
765 S. Parkway Dr. Brookfield, WI 53005PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE01/18 08/19 Capri Communities Waukesha, WIHelp Desk / Desktop SupportAnswered Help Desk Phones and EmailsCreated and Closed out AD and Exchange AccountsTraveled to remote locations to take care of PCs and Network IssuesCreated Workstation Images, and Deployed DELL PCs and LaptopsRepaired all hardware as needed in house09/17 01/18 Ascension Health Glendale, WIInventory Project / Desktop Support at Elmbrook Memorial HospitalInventory project at all Ascension Health Hospitals and Clinics around Wisconsin.Provided Desktop Support for Elmbrook Memorial Hospital.01/17 09/17 Modis Contracted to GMR Marketing New Berlin, WIDesktop Support AnalystUsed MDT to image laptops, Secure Doc for EncryptionBasic Printer repairsFull Dell and HP laptop repair50% Macintosh, other 50% HP Laptops. Windows 10, Office 36502/14 01/17 City of Waukesha Waukesha, WIIT Field TechnicianProvided hardware and software support/training for end usersOff Site IT Support for All City DepartmentsOn Site Warranty RepairsDaily Desktop Support Tickets from Helpdesk.07/10 07/12 Dell Desktop Contracted to Columbia St. Marys Hospital Milwaukee, WIIS Client / Field Technical Services AnalystPerform onsite Dell Warranty Repairs & Submitted RMAs, had Dell CertificationsPrepare New Hardware for Deployment, Refresh at Hospitals and Office CenterCandidate's Name
765 S. Parkway Dr. Brookfield, WI 53005PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE11/05 07/10 CSC Contracted to Columbia St. Marys Office Center Glendale, WIHelp Desk / Support Services AnalystRepaired all Dell Laptops and Desktops.Managed Daily and Monthly Tape Backups.Monitored EHR to verify the Labs progress.2ND Shift and Weekend Helpdesk02/04 07/05 ASIG (GENERAL MITCHELL INTERNATIONAL AIRPORT) - Milwaukee, WIAirline RefuelerFueled all Airplanes using Tanker Trucks.07/00 05/03 Exec PC New Berlin, WIDesktop SupportBuild, Deploy and Maintain Desktops and Servers.Inventory Management of PC and Network HardwareBuild and Deploy System ImagesSetup and Maintain Multiple Data CentersPerformed RMAs for Computers and Network Hardware01/98 07/00 Exec PC New Berlin, WITechnical SupportProvide Telephone Internet-related tech support to customersDiagnose, log, research, and offer solutions to customersAssist other tech support reps with more technical hardware and network related issuesTECHNICAL SKILLS:Technical: Hardware/Software Troubleshooting, Hardware Systems Design, Laptop Repair, Desktop Deployment, Virus Removal, Technical Troubleshooting, Network Account Management, Desktop Support, Network Troubleshooting, Computer Systems Repair, Mobile Device Management, Backup Management, End User Training, Remote Deployment, Office 365 Migrations.PROFESSIONAL REFERENCE: Available Upon Request |
