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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEWith roots from the land known forits hospitality, I bring a blend ofvivacious energy and professionalskills. A Communications and PRgraduate with extensive hands-onquality customer serviceexperience.CONTACTLANGUAGESGreek - NativeEnglish - FluentEDUCATIONAegean College AthensAthens, GreeceBA in Communication & PR2013 - 2015Raleios High SchoolPiraeus, GreecePublic high school education2009 - 2012PROFESSIONAL EXPERIENCETeam Lead - Island Club & RestaurantAthens, Greece (2018 - 2019)Led and managed the entire service team. Trainednew staff on how to deliver exceptional service.Worked on briefings and de-briefings to streamline operations and address areas of improvement.PR & Service Assistant - Baba Au RumAthens, Greece (2017 - 2018)Service Staff - Six D.O.G.SAthens, Greece (2014 - 2016)Orchestrated and led public relations campaigns to enhance the establishments presence and appeal.Ensured top-notch customer service, managingguest orders and providing detailed information on offerings.Played an important part in ensuring an optimalcustomer experience. Closely collaborated withmanagers and other staff members on serviceprotocols and menu offerings. Facilitatedcommunication between the kitchen and floorstaff to maintain service efficiency.Eriketi PapasotiriCUSTOMER SERVICE EXPERTService Staff - Black FlamingoNew York, NY (2020 - 2022)Worked in taking orders, serving patrons, andprocessing payments to ensure efficient service.Collaborated with bartenders to facilitate promptservice and updated stock management.Assistant Team Lead - Le BainNew York, NY (2022 - 2023)Supported service team lead in day to dayoperations, maintaining a highly professional andcan-do attitude. Closely collaborated to guarantee customer service quality across all club areas.Service Staff - Anassa TavernaNew York, NY (2023 - Present)Maintain day to day service operations, accordingto set schedule and team lead guidelines. Enhancecustomer experience through meticulous servicedelivery and clear communication.