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Click here or scroll down to respond to this candidateCandidate's Name
Highlights of QualificationsOutstanding customer service skills; diplomatic with people at all organizational levelsHighly organized; great attention to detail; able to follow through from start to finishProven leader in business development, community interactions, and personal initiativeInnovative problem solver; able to use wise judgment to maximize efficient operationsEffective team player in group settings; able to balance dynamics of large and small clustersAnalytical communication skills; able to convey points both verbally and in writingMS Office Suite (Word, Microsoft Outlook, Excel)Exceptional data entry, filing, typing, and time management skillsMultilingual (in Arabic, Hindi, French, and Spanish)EducationHigh School Overseas, Western Governors University AcademyEmployment HistorySNI Companies staffing agency -Roche Surety & Casualty (Bail Bond Company) ContractOperations Assistant 03/2023-05/2023Ensure all forfeitures are monitored and resolved within timeframes. Contact agents, clerks, attorneys, recovery agents to eliminate loss exposure.Process client profiles, and first appearance noticesResearch liability and work with agencies to provide documentation that liability is exonerated.Audit agencies either in-house or on site.Work with recovery agents as needed to apprehend forfeitures.Work with attorneys to file motions and clerks to exonerate forfeitures that have been apprehended.Respond, investigate, and resolve questions/complaints from agents in a timely manner.Review large forfeiture list every two weeks and take action.Enter new forfeiture data in system, enter notes, enter exonerations.Work with agents to pay their forfeitures. May include working with accounting to pay from buildup funds on a limited basis.Monitor and actively pursue forfeitures paid so agents and Roche can receive remission.Large Bond ApprovalsUltimate staffing agency - Quala Holdings (Temp to Hire)Senior Corporate Administrative Assistant 06/2022-02/2023Manage sensitive matters with a high level of confidentiality and discretion, especially decisions directly impacting the operations of the organization.Arrange travel and accommodations for president and direct reports. Prepare expense reports.Respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.Drafting and preparing correspondence for internal announcements, meetings, and organizations that the executives are involved with.Assist in preparing and managing presentations and decks.Welcome guests by greeting them, in person or on the phone, and answering or directing inquiries.Represent the company in a positive light through great follow-through skills and sound judgment.Respond to emails/texts/phone calls, with contact outside normal business hours.Organize complex calendars and schedules, resolving any scheduling issues.Contributing to the development of processes and workflows for the development team and the organization.Facilitate communication to and from VPs by researching issues and staying informed of operational, company, and other relevant issues,Hiregy staffing agency - MHK (Medical House of Knowledge) LLC (Temp to Hire)Receptionist and HR and Compliance Admin Assistant 03/2019-06/2022Schedule and organizes meetings, books conference rooms and schedule department activities for all members of the organizationOrder and stock suppliesSort and distribute mail and prepare outgoing mail and packagesOrder weekly lunch/breakfastManage catering for client meetings as neededRespond to regularly occurring requests for informationAnswering phonesHandle confidential and non-routine information and explain policies when necessaryWork independently and within a team on special non-recurring and ongoing projectsWork on travel reimbursement, documenting and reconciling corporate credit card expensesAssist the marketing department with packing and shipping branded itemsSubmitting facility related work orders to the building managementOther general office duties as assignedProVest LLCProcess Clerk / Contractor Performance Analyst -Operations 04/2018-03/19Reviewing and monitoring the of Court CasesResponsible for Zwicker Collection Files West Coast, South CaliforniaUpdate status of cases in Tracker and establish work priorities by pullingElectronic reports for counties and/ or Process Servers assigned.Communicate with servers daily either verbally or via email to obtain currentCase status. Follow up to ensure process is served within time guidelines establishedBy client and add case notes to Tracker regarding communication with ServersLearn and apply client and county specific requirements to daily work production.Become familiar with rules of Civil procedureProvide effective communication daily with clients, vendors, and co-workers in aProfessional, courteous manner in person, telephonically or electronically andReroute documents to the Out of State department.Open mail/cases and route out as required. Review new cases data entry for accuracyMeet or exceed key performance standards regarding: timeliness of case status, case notes, and obtaining status to move cases to next phase of serviceExpedite resolution of errors made by process servers on submitted affidavitsDevelop understanding of court dockets and perform other duties as requiredContractor Performance Analyst ManagementWhile adhering to the department and company policies, provided support to process server network, contractor managers and guide support and operations staff as a subject matter expertMulti-tasking and maintaining organization in a fast pace growing environmentProvide support services to process serversSupply support to contractor managers as neededUsing strong verbal and writing skills in order to effectively communicate with process servers in all markets.Used advanced skills with the ability to train effectively on PSO mobile, PSO desktop, PVLS mobile and desktop, PCMS and TrackerAudit of all independent contractors records to ensure complianceRun and reviewed multiple server reports to evaluate server performance and productivityRecruited process servers and completed the on-boarding processLocate and understanding Federal/State statues and Federal/State rules of processCopiers on DemandData Entry Clerk 11/2017 4/2018Creating and Entering Bills to pay Customers.Creating and Entering Invoices for Sales reps.Filing documents created which includes Bills, Invoices, Bill of Laden (BOL).Entering checking sheets with copiers accessory details such as make, model, meter reading etc.Accounts receivable and payable - checks, cash, paypal, credit card.Used the Software Quick Books 2017 to enter all the required information accurately.Photocopying, scanning and filing of documents and answering phones daily.Keeping the inventory up to date and organized.Mindlance Temp Agency, New Jersey/Tampa Florida (Contract)AnthemCustomer Care Representative I 03/2017 10/2017Helping members and using computer-based resources to help retrieve information.Maintaining a positive relationship with our members to help them with whatever challenges they are facing.Changing doctors name, finding specialist and Primary care physicians, ordering ID cards, answering questions on benefits, updating demographics, adding new born, answering benefit questions etc.Help members to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits and guide them through.Helping providers with authorizations, claim issues, and benefits and eligibility of members/patients.HumanaReferral Specialist 08/2014 05/2016Initiate Telephonic outreach to members identified by Humana at Home as viable candidates for Care Management and Engagement.Explain Humanas Care Management program and obtain consent for enrollment.Document per protocol and communicate pertinent information to designated person and/ or persons.Meet or exceed referral activity goals on a weekly basis.Participated in the promotion of the multi-disciplinary healthcare team.Worked collaboratively with other members of the clinical leadership team.Related to a production environment and understand process flows.Additional responsibilities as deemed appropriate by Humana at Home Leadership.Manpower Temp Agency, Tampa, Florida (Temp to Hire)State Farm InsuranceClaims Service Assistant (CSA) 04/2012 10/2013Assisted claim handlers with creating, preparing, and shipping documents which requires a thorough understanding of the claims system and its tools, as well as a basic understanding of insurance policies and the legal environment.Handling all letters, such as PIP packages, MPC sub letters, CSA activity files, Police reports, and miscellaneous insurance letters to customersDistributing incoming and outgoing mail (USPS, UPS, and Federal Express) on a daily basisDesignated company notary for all employees in PIP, BI, and Litigation departmentsManpower Temp Agency, Tampa, FloridaLazzara Yachts, Inc. (Contract Position)Administrative Assistant/Receptionist 11/2011 04/2012Handled incoming and outbound customer calls and routed them accordinglyPosted accounts payable and receivables (Great PlainsMicrosoft Dynamics 10.0)Distributed incoming mailInventorying, ordering, and maintaining office suppliesMaintaining accurate filing system of all confidential documentsEMS Consulting, Tampa, Florida (Contract Position)Administrative Assistant/Receptionist 07/2011 11/2011Answering telephone calls and making outbound calls to small and large companiesHandling stationery for various consultants and recruiters within FloridaMailing out checks, invoices, and other forms of professional paperworkOrganizing filing systems in alphabetical order for various clients, including companies, colleges, universities, and other organizationsUsing MaxHire software to upload PDFs and update data for various system consultants and companiesFormatting of resumes of miscellaneous consultants for recruitersPreparing travel itineraries for various managersExpress Employment Professionals, Tampa, FloridaHillsborough School Employees Federation (HSEF) (Contract Position)Office Manager 01/2011 06/2011Inventorying, ordering, and maintaining office suppliesCoordinating meetings, corporate parties, and special eventsKeeping accurate records of union members and nonmembersAnswering phones and distributing messages accuratelyComposing professional letters, invoices, and monthly narrativesMaintaining calendars and appointmentsRecording minutes of board meetingsCustomer serviceTTS Ins. (Technology Transfer Services), Tampa, FloridaContent Management Specialist (CMS) 04/200801/2011Inventorying and maintaining building manuals for United states postal services (USPS), which entailed coding with HTML and XMLWriting procedures on how to operate the system using specific codingTraining engineers in using the coding systemCovering front desk duties as neededProviding client service support for various Fortune 500 companies (e.g., Hess Oil, British Petroleum, Exxon Mobil, etc.)Providing voiceover training and editing for the e-learning systemCemex, Tampa, FloridaAdministrative Assistant 08/2006 01/2008Providing Human Resources (HR) department with administrative support servicesConducting new hire orientations and ensuring all new hires completely understood CEMEX policies and proceduresWorking directly with HR director and staff to create written materials and reports (i.e., typing written correspondence, generating spreadsheets, and creating organizational charts)Providing onsite visits to sites under construction to monitoring and documenting progressDistributing inbound and outbound mail, coordinating, and maintaining HR directors calendar, making travel arrangements, answering inbound calls, arranging conference calls, and ordering suppliesAssisting HR director and staff with processing paperwork (e.g., new hires, terminations, annual reviews, annual raises, corporate bonus submissions, etc.)Working with HR and management staff to ensure that HR files complied and all proper documentation filed in a timely basisConducting benefits orientations and preparing all benefits paperwork in a timely mannerProStaffPMSITimesys, Tampa, Florida (Contract Position)Customer Service Representative 01/200608/2006Assisting HR with project to QA files for compliance with proper documentation and clearing backlogWorking with pharmacies, insurance adjusters, and nurse case managers to obtain authorizations for workers compensation-related medicationHandling inbound and outbound calls accuratelyExceptional customer serviceBritish High Commission - CanadaPassport Assistant 01/200001/2006Front desk customer service, verifying and taking in passport forms, other supporting documents, signature, and feesPrinting and dispatching U.K passports, 200 or more a day via FedExData entering of information from the U.K passport forms submitted for renewalAssisting Accounts Payable/Accounts Receivable in entering information into the system accurately and concisely |
