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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Columbia, SC Street Address
Dynamic individual well-versed in overseeing front desk operations in a fast-paced office environment. Adept in leveraging strong problem-solving, organizational, and communication skills to optimize operational efficiency and customer satisfaction.SkillsWorkflow PlanningCalendar ManagementStaff SupervisionOral and Writing CommunicationOffice Supplies and InventoryData EntryGuest RegistrationBilling and InvoicingFront Office ManagementExperienceFront Office SupervisorCOLUMBIA SKIN CLINIC, Columbia, SOUTH CAROLINANovember 2012 - December 2023Resolved customer complaints in a timely manner.Managed front desk operations, including check-in and check-out procedures and patient services.Issued weekly staff schedules and handled PTO requests.Immediately dealt with patient or billing concerns.Monthly inventory reconciliation for multiple locations.Interviewed potential candidates.Call Center SupervisorCOLUMBIA SKIN CLINIC, Columbia, SOUTH CAROLINAMay 2019 - December 2023Provided leadership and direction to team of 6 call center representatives, ensuring customer satisfaction goals were achieved.Trained new hires on company policies, procedures, products and services.Customer inquiries in a courteous manner while demonstrating empathy for their situation.Planned and prepared work schedules, and assigned employees to specific duties.Front Office SupervisorPALMETTO PEDIATRICS, Columbia, SCOctober 2006 - November 2012Resolved customer complaints in a timely manner.Managed front desk operations, including check-in and check-out procedures and guest services.Ensured that all clinic policies and procedures were followed.Provided excellent customer service to patients and staff.Administrative AssistantMELMEDICA MEDICAL LLC, Indianapolis, INOctober 2004 - June 2005Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.Compiled and entered data into various databases to ensure accuracy and completeness.Screened incoming telephone calls, routing to appropriate personnel.Greeted visitors and provided general information about the company.Answered telephones to give information to callers, take messages, or transfer calls.Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.Medical Records SupervisorCOMMUNITY HEALTH & EMERGENCY SERVICES, Cairo, ILMay 1999 - July 2004Trained new employees on medical records policies and procedures to ensure correct documentation practices.Successfully managed daily operations of medical records department, including staff supervision and workflow optimization.Protected security of medical records to ensure that confidentiality was maintained.Reviewed records for completeness, accuracy and compliance with regulations.Managed release of information requests in accordance with applicable laws and regulations.Released information to persons or agencies according to regulations.Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.EducationBachelor of Science (B.S.) in Business Administration and Healthcare ManagementSouthern New Hampshire University, Manchester, NH, USDecember 2023High School DiplomaCairo High School, Cairo, ILJune 1991ReferencesReferences available upon request |
