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Professional SummarySkillsExperienceSTEPHANIE D.LOWE, 5614 Daniel Circle, Waldorf MD 20601 (c) PHONE NUMBER AVAILABLE EMAIL AVAILABLE My 13 years in government administrative and my Senior Customer service positions (25) years have allowed me to endure great challenges and expectation inthe business industry. Team player, Organuzer, Fastlearner, Dependable, Good sense ofhumor, love to share, FollowinstructionsVarious Remote Customer Service positions through various temp agencies-present-2020-Part time bindery administration 12/2016 to Present Landmark Printing Company  Upper Marlboro, MDVarious jobs that involve routine collatng papers, stuffing envelopes, applying postage on bulk mailings, laminating, operating color printers, folding materials before stuffing the items, lifting and bending boxes, making boxes Assist vendor when needed if they are touring the warehouse, make labels, answer phonesSenior Customer Service/Concierge 08/2010 to Present Washington Redskins-NFL Fedex Field  Landiver, MD Assist Fed ex Corporate level owners with all customer service needs pertaining to their game day experience. Assist corpirate level guests to their appropriate suite levels, answer various questions pertaining to location of foods, Redskins shopping, any special events being offered during their stayAssist NFL home team and visiting opponent coaches with any adminstrative or general concerns they may haveAssist the Washington Redskins Cheerleaders & Ambassadors plus the Women of the Redskins with any administrative orders they may need for game day. Also assist players familis and owner''s guests with any concerns they may have. Answer about 150 telephone calls pertaining to game day Upper Suites level floor info, worker status, provide iwrite up complaints to Police department if necessary, etc. EducationSupport Operations Administrator 04/2002 to 05/2015 Department of Labor/Softtech Consulting  Washington, DC Provided Tier 1 Helpdesk support to all ETA users from 40 states between 6 am until 11 am Monday thru Friday Eastern time, Answered between 175 and 200 calls daily. Obtained quotes & estimates from IT vendors to assist with ETA Software and Hardware maintenance procurements, provided all Security training to DOL ETA new hires Provided adminustrative services for DOL Admunistrators, Division Chiefs, Team Leads, and Project ManagersManagement Analyst 03/2001 to 04/2002Department of Defense/NATI Services-Pentagon  Arlington, VA Conducted on site and electronic review of the Department of Army''s largest purchase cardEnsured all DOD cardholders were using all practices in accordance to the FAR and GSA.Researched all split level purchases investigations for fraud Provided all billing officials with final findings or recommendations. High School Diploma: Business Jun 1981Northumberland High School - Heathsville, VAAssociate in Office Administration & Management Technology, Rutledge Business College, Richmond VA, 1987Associate in Data Entry, Rutledge Business College, Richmond VA, 1987