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Candidate's Name
Technical support Level 2 - VerifoneTampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETechnical Support TechnicianIcintracom - Oldsmar, FLJuly 2018 to Present Troubleshoot and resolve LAN/WAN connectivity issues Perform hardware and software upgrades when required configure and troubleshoot routers, switches, vlans, and firewalls. Respond to and troubleshoot employee hardware and software questions and concerns on a daily basis Internet Technical SupportSpectrum, Charter Comunications - Saint Petersburg, FL March 2018 to July 2018 Gather customers information to determine the issue by evaluating and analyzing the symptoms Troubleshoot internet connectivity with customer owned devices Used diagnostic tools to troubleshoot DOCSIS Modem issues Troubleshoot and configure routers Used ticket system for case notes Reset passwordsTechnical support Level 2Verifone - Clearwater, FLMarch 2016 to January 2018 Diagnose mechanical, hardware, software and systems failures, using established procedures. Research or handle involved or complex calls as directed. Enter all call activity into Help Desk database. Identify the causes of networking problems, using diagnostic testing software MWORK EXPERIENCE Work with customers and service technicians to restore network devices to server. Used ticket system for case notes Reset passwordsSales AssociateSears - Brandon, FL2006 to 2016- October 2016 Led department in sales in the past 5 years. Handled cash transactions. Guided and solved queries of customer. Provided training and assistance to new associates. Met or exceeded all sales goals. Consistently recognized for outstanding sales and customer service. Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Signed customers up for credit cards.Computer Lab TechnicianState College of Florida - Bradenton, FLAugust 2007 to January 2010 Helped students do their class-work and/or homework Showing/teaching students, faculty and/or staff how to use a software Helped students register for classes.Comptia Network +SPC - Clearwater, FLOctober 2018 to December 2018AA in Computer Science in Computer ScienceSTATE COLLEGE OF FLORIDA - Bradenton, FLAugust 2007 to May 2010 Amdocs (Less than 1 year) c+ (Less than 1 year) Excel (Less than 1 year) leadership skills (Less than 1 year) Microsoft Word (Less than 1 year) Technical Support Software Troubleshooting LANEDUCATIONSKILLS WAN Active Directory Help Desk Network Firewalls DNS Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Notepad, Visual Basics, Web design, Amdocs, c++, c programing Excellent communication and multi-tasking skills developed from previous experiences Excellent leadership skills, with the ability to take necessary actions in tasks when required Fluent in English, Creole, and French,ADDITIONAL INFORMATION