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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYAuthorized to work in the US for any employerDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.EXPERIENCECustomer Service Representative, 08/2022 - 01/2023 P and A Group - Buffalo, NY I was responsible for answering incoming phone calls from customers seeking assistance regarding their employee benefits We handled questions concerning Flex Spending Accounts, Retirement plans, Daycare Accounts, and other employee benefit plans. Debt Collector, 07/2019 - 02/2022CRS - Bowmansville, NY I made outgoing phone calls to individuals attempting to collect a debt. Waitress and Bartender, 06/2004 - 06/2015Demetris on the Lake - Dunkirk, NY I served food and drinks to customers in a casual dining atmosphere. Banquet Server, 04/2006 - 07/2011Ramada Inn and Conference Center - Dunkirk, NY Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction. Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.Server Captain, 12/2007 - 01/2011Payne's Kettle and Keg - Dunkirk, NY Greeted guests and provided them with menus. Organized seating arrangements for large parties. Assisted in training new servers. Ensured that all food items were prepared according to recipes, standards, and plating guidelines. Promptly responded to customer complaints or concerns in a professional manner. Received orders from customers, entered orders into POS system, and delivered orders accurately to kitchen staff.CONTACTAddress: Buffalo, NY 14226Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLS Customer service (8 years) Live chat Computer operation (10+ years) Upselling Cold Calling Help Desk Table Setting Food Running Guest Engagement Safe Food Handling Cash Handling Menu Knowledge Sales Techniques Dining Customer Service POS Operation Positive and ProfessionalEDUCATION AND TRAININGHigh school diploma, 06/2003Fredonia High School - Fredonia, NYSome College (No Degree), General StudiesEdinboro University of Pennsylvania - Edinboro, PA Some College (No Degree), Human ServicesJamestown Community College - Jamestown, NY |
