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Click here or scroll down to respond to this candidateCURRENT EMPLOYMENTEmployerPositionStatusCandidate's Name
PeratonIMPACT II TSA Enterprise Operations Center ManagerFull Time EmployeeStart Date:02/16/2023End Date:PresentRolesCoordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelinesDirect continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response teamAssess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customerUtilizing monitoring tools including Splunk, ForeScout, McAfee and ProofPoint to identify malware, cyber hunting, and other potential infrastructure threats.Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.TRINITY COLLEGE Washington, DCTechnical InstructorPart Time Position(Available upon request after the pandemic, previously on-site trainer prior to March 2020)Start Date: June 2016End Date:Presently Employed Part-TimeRolesCoordinated training plans for level 1, 2 & 3 Algebra & GeometryCoordinated training plans for Security+ / Network+ one-on-one coursesAllocated resources from a variety of aspects including YouTube, Department of Education and K-12 websites to supply added insight from doctoral points of viewTaught age groups of age 12 to 55 years of ageTaught groups of up to 20 students per sessionEmployerPositionStatusCandidate's Name
EMPLOYMENT HISTORYCACIIMPACT TSA Enterprise Operations Center ManagerFull Time EmployeeStart Date:Promoted onJune 2022End Date:Feb 15 2023RolesCoordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelinesDirect continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response teamAssess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customerUtilizing monitoring tools including Splunk, ForeScout, McAfee and ProofPoint to identify malware, cyber hunting, and other potential infrastructure threats.Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.WIPRO (FDIC Contractor)Incident ManagementFull Time Employee:~On Shift~ Wed-Sat~Off Shift~ Sun-TuesStart Date: July 2021End Date: June 2022RolesCoordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelinesDirect continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.Perform quality assurance of service desk actions and Remedy ticket submissions. Monitor, respond, and catalog all Security Operations Center and Systems Application configured emails as applicable utilizing Solarwinds. Submit Remedy tickets as necessary to assist with keeping the triage console free of backlogs.Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response teamAssess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customerUtilizing monitoring tools including Splunk, Fore Scout, McAfee and Proof Point to identify malware, cyber hunting, and other potential infrastructure threats.Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.To implement, provide availability reports of web-based applications and status reports to include reason for outages (RFO) to include vulnerabilities.EmployerPositionStatusCandidate's Name
CACITechnical TrainerPart Time Position (Rehire)Available eveningsAvailable during shifts (hourly training)Start Date: December 2021End Date: Presently Employed / Promoted onJune 2022 (See above)RolesTrained all newly inducted personnel into the TSA / DHS EnvironmentPerform weekly refresher courses regarding daily duties that include:oIncident ManagementoNetwork TechnicianoMicrosoft Server EngineeringoShift Lead ReportingAssist in the development of updated standard operating procedures based on the direction of the customer (TSA / DHS)Coordinate with the Team Leads (Microsoft, UNIX, DBAs, Monitoring, and Network) to assist in the assurance of passing from the Engineering Level to the Technical Level instructions to assist in the development of a standardized infrastructure delivery program.EmployerPositionStatusCandidate's Name
CACITSA Enterprise Operations Center ManagerFull Time EmployeeStart Date:August 2019End Date:July 2021RolesCoordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelinesDirect continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response teamAssess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customerUtilizing monitoring tools including Splunk, ForeScout, McAfee and ProofPoint to identify malware, cyber hunting, and other potential infrastructure threats.Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.EmployerPositionStatusCandidate's Name
Red Matter SolutionsTechnical instructor DHS CDM ProjectFull Time Employee during the one year contractStart Date:November 2018End Date:August 2019 (Contract End Date)RolesAssisted in the development of governmental agency proposals pertaining to the DHS Continuous Diagnostics and Mitigation (CDM) Project implemented during the Obama AdministrationAllocated resources from a variety of aspects including YouTube, Department of Homeland Security, USAID and other agency related security factorsTaught engineers on the agency policies, implementation, configuration and troubleshooting facets of each security component including Splunk, Fore-Scout, McAfee, Tenable, Archer, Sail-PointTaught engineers on the agency aspects regarding Hardware Architecture Management (HWAM), Software Architecture Management (SWAM), Security Vulnerabilities (VUL) and CSM (Configuration Setting Management)CSRA / GDITTSA Incident Manager Team LeadFull Time EmployeeStart Date:November 2017End Date:November 2018(Contract Ended Feb 2019)RolesCoordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelinesDirect continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response teamAssess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customerUtilizing monitoring tools including Splunk, Fore Scout, McAfee and Proof Point to identify malware, cyber hunting, and other potential infrastructure threats.Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.GDIT / U.S. Commodity Futures Trading CommissionTechnical TrainerFull Time EmployeeStart Date:October 2016End Date:October 2017RolesWorking alongside the Customer Support Center to create a culture of educational and customer support excellenceDaily duties include review and revision of the Customer Support Center work instructions, updating standard operating procedures with newly revised security policies, setting up weekly meetings with the SC3 community, taking meeting minutes and other tasks to provide a better process flow within the departmentClasses created include troubleshooting and restoration techniques. Included evaluation of each students capabilities at the end of the two-week courseMonthly meetings with the technicians to update the knowledge base and streamline the desktop technicians restoration processesWorked with the Engineers to acquire a knowledge base to incorporate into the Customer Service Center for technicians to access and assist in restoration effortsEmployerPositionStatusCandidate's Name
CSRA (FORMALLY COMPUTER SCIENCE CORPORATION)Incident Management (FDIC)Lead Trainer(NGA SER Service)Critical Incident Manager(TSA / DHS)Full Time EmployeeIncident Manager: FDICo(Apr 2015 Oct 2016)Lead Trainer: NGA SRM Service: Request Management Projecto(Nov 2011 - Feb 2012)Critical Incident Manager (Infrastructure Incident Coordinator / TSA / ITIP Projecto(Nov 2010 Nov 2011, Feb 2012 Apr 2015, 2017-2018)RolesIncident Manager: FDIC (Apr 2015 Oct 2016)Coordinated ITIL aligned team managing incidents from initial escalation to closure. Ensured through synchronization of Tier 2 & 3 technicians & third partyC vendors, to ensure proper responses to the FDIC infrastructure restoration process. Coordinated moderately complex to complex activities of functional areas pertaining to specific departmental needs to ensure that business solution objectives were met. Provided the customer with various reports about the FDIC infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage.Lead Trainer: NGA SRM Service: Request Management Project (Nov 2011 - Feb 2012)Reviewed & developed training for the first fully functional implemented version of Service Request Management for National Geospatial-Intelligence Agency (NGA) & worked with the application developer to encompass end-user, technician, & back-office staff on assuming responsibilities - Worked with Adobe & Camtasia products producing audio/video presentations to be presented as computer-based training material. Developed web based training for the NGA community, & attended audio bridge conferences for training.Critical Incident Manager (Infrastructure Incident Coordinator / TSA / ITIP Project(Nov 2010 Nov 2011, Feb 2012 Apr 2015)Coordinated ITIL aligned team managing incidents from first escalation to closure using CSC policies as guidelines without management intervention. Ensured through synchronization, field technician arrivals onsite with proper installation equipment and be the initial point of contact performing a triage function with Tier 2 & 3 technicians to ensure appropriate response to the TSA infrastructure. Coordinated communications between functional areas or departments & clients to ensure that integration of new, enhanced & existing service offerings meet client specification.EmployerPositionStatusCandidate's Name
ACPS ADULT EDUCATION PROGRAM, ALEXANDRIA, VATechnical InstructorPart Time EmployeeStart Date:March 2007End Date:August 2015(Funding Ended)RolesAcquired the Directors approval to created various curricula, surveys & sign-in sheets to document the statistics for each courseTaught more than 1,000 students on various courses ranging from Introduction to Computers/ Internet, to Computer Repair / Business Skills / Windows Operating Systems (XP, 7, 8), and HTML Design for BeginnersThis included setting up a mock network utilizing the classroom computers to teach remote system admin accessCreated a mock interview process to aid students in acquiring a position with a hiring agency / companyThe adult education program ended in 2011Trained individuals (one-on-one) requesting to become instructors for various languages including Spanish, Amharic (Ethiopia), Chinese.Continued teaching in the Cyber Seniors Program which includes the T.C. Williams affiliation with a local senior citizens home until August 2015Additional Duties on further contracts are available upon requestAPPLICATIONS / PROJECTSA+ / Security+ Curriculum DevelopmentMicrosoft Office Curriculum DevelopmentHelpdesk Curriculum Development (Including Tier 1, Tier 2, Network Engineering, & Configuration Management)Alternative File Transfer Protocol procedures This helped the Department of Homeland Security processes in the event of a security system failure where the various components could communicate using configured Internet browsers settings to transfer secure files via FTP (file transfer protocol).Helpdesk Knowledge Base Used primarily for Tier 1 at EDS; however, the Knowledge Base grew to incorporate various aspects of information on the installation, maintenance, and replacement of various infrastructure components.State Messaging & Archive Retrieval Toolset This system incorporated Microsoft Exchange services to replace the UNIX kernel that sent encrypted cables.Living Wages Technical Director - Volunteer due to funding / On-CallAssist the Non Profit with all technical aspects relating to creating a technical program to assist the staff / students with the National External Diploma ProgramService Request Management Project This NGA project upgraded the Remedy application to supply a self-help center where end users of the system could order components for his or her department using basic non-technical terminology to achieve tasks required of that department.Helpdesk Knowledge Management Incorporated a variation of the EDS Knowledge Base to assist the Joint Chief of Staff Helpdesk to incorporate a knowledge base using Remedys Knowledge Management infrastructure.EducationUniversity of Phoenix (Estimated 2022 Summer Graduation) Doctoral Candidate, Educational Leadership Specialized in Educational TechnologyCompTIA Security+ (Expired 2015)Strayer University M.S. of Education & Technology (2012)ITIL V3 Foundations Certification (2012)University of Phoenix B.S. in Business - Information Systems (2010)Learning Tree International-Certified Network Specialist, Local/ Wide Area NetworksQuantico Marine Base- UNIX System AdministrationOIC/DC - Microsoft Office 2007 Word, Excel, PowerPointCisco Certification Center, Rockville, MD Cisco Certified Network Administrator (Expired 2002)Compaq Training Center, Washington, DC Hardware Repair TechnicianDell Certification Center, Washington, DC Dell Hardware / Software Configuration CertificationCOMMUNITY OUTREACHI am currently assisting Living Wages with enabling their adult students with their high school diploma and assisting Mrs. Philippines Senior Citizen Center with enabling their residents with computer literacy. Previously performed the same functions for ARCH and DC Village Shelter as an Instructor for PCs / Internet / Certifications. Honor Guard for the VFW Post 5471.Active Top Secret Security Clearance (DHS, Previously DOD)EXPERTISE & CAPACITIESProblem/Incident Management - Coordinate ITIL processes to ensure service integration meets client specifications - Awareness of network & applications infrastructure - Coordinate Requests for Change implementation processesAdult Education - Research / Analysis - Course Development Oral & Written Communication Online & Classroom Instruction - Technical AdministrationHigher Education LMS - Platform Expansion /Facilitating - Google Classroom ImplementationQuick Reference List of SkillsDevelop training within a narrow timeframe (to provide for the needs of the customers)oTraining developed for all technical levels (novice to engineering)oWork with vendors to develop specific client based trainingoCoordinated training with various applications (online, in class, overseas)Taught various applications (device installed, network, and cloud based) from one to 24 student sessionsTrained Engineers in PROD, Development and TEST environment installation and configuration aspectsDeveloped, shared and trained in various platforms (Microsoft, Linux, Android, Macintosh, and iOS). |
