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SHANTE MCVICKERFort Worth, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEDynamic and motivated professional seeking an entry-level position that leverages my skills in customer service, office management, and human resources within the healthcare or hospitality industry. Eager to contribute to a team-focused environment, where I can apply my excellent interpersonal, organizational, and problem-solving skills to enhance client experiences, streamline office operations, and support effective human resource management. Committed to delivering high-quality service and support, while fostering positive relationships and promoting a culture of excellence and continuous improvement.EducationAssociate in Human ResourcesBryant & Stratton CollegeAugust 2022General Education DiplomaNew School for Community ServicesJune 2012Work ExperienceKitchen Manager Paradies Lagardere September 2023-Present-Supervise and coordinate activities of kitchen staff, including chefs, cooks, and dishwashers.-Ensure the kitchen operates in a timely way that meets our quality standards.-Oversee food preparation, ensuring compliance with health and safety regulations.-Develop and implement menu items, recipes, and techniques for food preparation and presentation.-Control and direct the food preparation process, and any other relative activities.-Construct menus with new or existing culinary creations, ensuring the variety and quality of servings.-Order and maintain inventory of food supplies and equipment.-Monitor and control kitchen expenses and budget, including food and labor costs.-Train and develop kitchen staff, establishing a culture of excellence and professionalism.-Handle customer complaints and queries professionally and in a timely manner.-Collaborate with the management team to align kitchen operations with the overall goals of the -establishment.Pharmacy Technician Ascension January 2020- September 2023-Assist pharmacists in prescribing and dispensing medications.-Process prescriptions by packaging, labeling, and ensuring that drugs are correctly and safely distributed.-Manage inventory, including ordering, receiving, and storing pharmaceutical stock.-Enter patient information and medication orders into the pharmacy database.-Communicate effectively with patients and healthcare providers to clarify prescription details and insurance information.-Handle cash register operations and process payments for prescriptions and over-the-counter medications.-Organize and maintain a clean and efficient workspace.-Comply with all legal and safety regulations regarding the handling and dispensing of medications.-Provide exceptional customer service, ensuring a positive and professional pharmacy experience.-Assist with the preparation of compounded medications, if applicable.Call Center Representative Touchpoint Support Services April 2017- January 2020-Answer incoming calls and respond to customer queries in a timely and professional manner.-Make outbound calls to follow up on customer issues or to inform them of new products and services. --Identify customer needs, clarify information, research issues, and provide solutions or alternatives.-Keep records of customer interactions, transactions, comments, and complaints.-Communicate and coordinate with colleagues as necessary to resolve customer requests.-Provide accurate, valid, and complete information by using the right methods and tools.-Meet personal and team targets and call handling quotas.-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.-Keep abreast of new product information, services, and company policies.-Adhere to communication scripts, guidelines, and policies.Patient Care Assistant St. Marks Hospital June 2013- January 2017-Provide basic patient care under the direction of nursing staff.-Perform duties such as feeding, bathing, dressing, grooming, or moving patients, or changing linens.-Take and record vital signs like temperature, blood pressure, pulse, and respiration rates.-Assist nurses and other staff as needed.-Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.-Document or report observations of patient behavior, complaints, or physical symptoms to nurses.-Clean rooms and change linens.-Answer patient calls and determine how to assist them.-Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.-Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.