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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE (Street Address ) 331-2008 http://LINKEDIN LINK AVAILABLESTRATEGY, PROGRAM MANAGEMENT AND CONTINUOUS IMPROVEMENT Program Management: Oversight of cross functional teams; utilizing analysis to direct priorities/budget by applying Six Sigma and various project management methodologies (Agile/Scrum, Lean, Waterfall) Team Development: Large-team development, championing diversity and inclusion, instilling goal ownership, proactive communication, and exceptional customer service mentality to drive outcomes; expertly navigates operational challenges; confidently manages vendors, contract negotiation, HR tasks, and ongoing training Stakeholder Management: Creates success through proactive communication and timely reporting to all stakeholders including executive summaries and progress meetings; balances customer need with corporate objectives Analysis: Creatively overcomes challenges by SaaS development/management, data mining, manipulating SQL reports, and developing new solutions to meet improvement plans; comfortable utilizing Microsoft Project, advanced Excel analysis tools and MySQL macro programming, GANT charts, Visio, and software for analyzing and tracking project life cycleEXPERIENCEPROVENZANO RESOURCES ASSISTANT PROGRAM MANAGER 02/2022 PRESENT Business Development and management of 66 retail sites within DEN airport ($27 Million sales record - 2022); launch of airport-wide vending program and new merchants; project manage six relocation sites and construction Manage contract life cycle (negotiation, drafting, enforcement, renewal); coach employees on sales techniques Nurture growth agendas with airport leadership and develop ongoing stakeholder buy-in Oversee SaaS database sourcing and development integrating business lead development, CRM, and finance Change management of Human Resources and Operations overhauling process, policy, and manuals Consult with senior airport leadership to create a business training academy for DEN long-term ACDBE goals Manage two office moves and setup of computer and printer wireless network SKYWEST AIRLINES OPERATIONS SUPERVISOR 12/20 02/2022 Oversee all operations and be the quarterback of all departments, partnerships, and vendors Investigate each department and vendors processes and agreements to identify and develop areas of continuous improvement, process streamlining, and ongoing reporting to improve on-time results Identify and analyze root cause problems for process improvement, enforce business policy and procedures; coach applicable departments on performance improvement; insure accurate reporting Utilize multiple CRM systems to identify and execute project delay mitigation and operation adaption UNITED AIRLINES 10/18 08/20OPERATIONS SUPERVISOR Logistic management of multibillion dollar assets between 15 vendor groups adhering to strict schedules, proactive communication to all management groups, risk analysis, and globalized schedule maintenance Identify and implement continuous improvement initiatives, project manage initiatives while developing systems/database; successful conversion of the department to a 100% paperless process DEI BUSINESS RELATIONSHIP GROUP: EQUAL MARKETS CHAIR (VOLUNTEER BOARD MEMBER) RAMP SERVICES AGENT Logistic management of assets and cargo utilizing multiple proprietary software systems COLLEGEAMERICA DIRECTOR OF CAREER SERVICES 07/10 05/19 Develop plans, direct team scope, and delegate department operations according to best practices to consistently exceed corporate and regulatory compliance; oversee budget compliance Train, manage and motivate 12 direct reports through performance monitoring and coaching; recruit interdepartmental assistance through motivating visioneering and clear mutually beneficial goal setting Candidate's Name
EMAIL AVAILABLE (970) 331-2008 http://LINKEDIN LINK AVAILABLE COLLEGEAMERICA DIRECTOR OF CAREER SERVICES (CONTINUED) Identify and orchestrate local and entire system strategic improvement initiatives from data analysis; create streamlined dashboards to achieve key point indicators (KPIs); benchmarking and growing bottom-line results Project manage placement outcomes of over 4,000 students, incorporate DEI initiatives, expand resources and work with multiple workgroups and stakeholders to identify areas of improvement; conduct surveys and create a feedback loop influencing best practices Manage internal and external stakeholders through dynamic relationship building; public relations and brand champion; recruit community partnerships Orchestrate logistics, vendor management, and contract negotiation for large events Create tracking platforms to ensure event awareness/marketing effectiveness Oversee and create curriculum and learning outcomes; perform and manage classroom instruction Partner with C-suite leadership to develop legal strategy utilized in court proceedings QUIZNOS CORPORATION 03/05 03/10PROJECT MANAGER Project manage a rolling calendar of 70 - 120 franchise development deals ($300,000 - $1M each) throughout United States markets: contract transfer, construction build out/remodel, staff hiring/training, food ordering, marketing, and store opening In-house loan underwritingNEW STORE UNDERWRITER Review/follow-up for Federal Trade Commission (FTC) law compliance and legal execution Investigate and expose corrupt sales tactics preventing FTC fines exceeding $50,000 and future sales lockout Deposit multimillions of dollars annually and prepare/reconcile the weekly senior executive sales dashboard reviewed in executive meetings for sales team commissions and accountability Develop an automated report tracking deposits and sales commissions reconciling with accounting records Technical Trainer/Subject Matter Expert for coworkers of new Microsoft Dynamics CRM system AT&T WIRELESS 06/03 02/05ESCALATION / TRAINING TEAM SUPERVISOR Spearhead the SME team developing a training platform supporting representatives in and out of the classroom; resolve escalated phone complaints Supervise a team of 11 individuals; hiring consultant; oversee technical training of all new representatives NATIONAL BUSINESS ORDERING REPRESENTATIVE Saved Siemens multimillion dollar account through superior customer service CERTIFICATIONQUALITY GURUS SIX SIGMA BLACK BELT MASTERCLASS CERTIFICATE 10/20 UDEMY DIVERSITY DEEP-DIVE, LEADERSHIP INSIGHTS AND LESSONS 09/20 RESULTS COACH ACADEMY DIVERSITY AND INCLUSION CERTIFICATION 2 MANAGEMENT COACHING 09/20 SCRUM KB SCRUM FUNDAMENTALS CERTIFICATE 04/20AIGPE SIX SIGMA GREEN BELT MASTERCLASS CERTIFICATE 04/20 SKILL SUCCESS PMP PROJECT MANAGEMENT CERTIFICATE 04/18 MICROSOFT OFFICE MASTER CERTIFICATION (WORD EXPERT & EXCEL EXPERT, POWERPOINT, OUTLOOK) 11/17 EDUCATIONINDEPENDENCE UNIVERSITY MASTER OF BUSINESS ADMINISTRATION, MBA NORTH CENTRAL UNIVERSITY CROSS CULTURAL STUDIES, B.A. NORTH CENTRAL UNIVERSITY CHURCH MUSIC, B.A. |
