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Click here or scroll down to respond to this candidatePRISCILLAREAPEMAIL AVAILABLEPHONE NUMBER AVAILABLEYork, SC Street Address
Versatile Patient Care Associate possessing first-rate communication skills and personable demeanor demonstrated across 17 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, records management and industry software applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL SUMMARYCarolina Blood And Cancer Care - Medical Office Assistant 1583 Health Care Dr. Rock Hill, SC 29732 10/2022 - Current WORK HISTORYPlaced new supply orders, managed inventory and restocked clerical spaces.Received and routed laboratory results to correct clinical staff members.Managed office bookkeeping with insurance billing and patient payments.Coordinated patient scheduling, check-in, check-out and payments for billing.Performed various administrative tasks by filing, copying and faxing documents.Prepared and processed patient referrals and transfer requests.Completed administrative patient intakes with case histories, insurance information and mandated forms.Answered phone calls and messages for 8-physician Cancer Treatment medical facility, scheduling appointments, and handling patient inquiries.Answered telephone calls to offer office information, answer questions, and direct calls to staff.Reconciled daily payments received and prepared deposits for smooth office finances.SKILLS Patient History Collection Medical Record ConfidentialityI have been assisting myFiancee with his Home-hemoDialysis Patient Charting Biohazard Waste Disposal Medical Records VerificationPatient Data ManagementSystemDocumentation andRecordkeeping Schedule Management Office Coordination Tact and Diplomacy Team Leadership Patient ReferralKnowledge of HIPAARegulations Emergency Procedures Medical Records ManagementEDUCATIONYork Technical CollegeRock Hill, SC 06/2008National RegisteredEmergency Technician :MedialYork Comprehensive HighSchoolYork, SC 06/1996High School DiplomaMetrolina Eye Associates - Patient Service Representative 724 Arden Lane Suite 120, Rock Hill, SC 29732 06/2022 - 10/2022 Adhered to strict HIPAA guidelines to protect patient privacy. Obtained pre-authorization from insurance companies ahead of medical services.Organized and maintained patient chart filing system to promote quick data finding for staff.Provided prompt, polite and professional in-person and telephone customer service.Frequently double-checked patient histories and current information while scheduling follow-ups and otherappointments.Updated patient information and insurance details for accurate electronic medical records.Answered incoming calls, scheduled appointments and filed medical records.Delivered support to medical staff in completion of patient paperwork.Handled customer service inquiries in person, via telephone and through email. Engaged with patients to provide critical information. Followed document protocols to safeguard confidentiality of patient records.Compiled and maintained patient medical records to keep information complete and up-to-date.Verified patient insurance eligibility and entered patient information into system.Managed patient registration process, confirming data accuracy and completeness.Worked with patients to ascertain issues and make referrals to appropriate specialists.Provided exceptional customer service to patients, answering questions and addressing concerns. Greeted and assisted patients with check-in procedures. Built and maintained positive working relationships with patients and staff.Trained new staff on filing, phone etiquette and other office duties.Riverview Medical Center - Front Desk Team Leader1393 Celanese Rd. 03/2012 - 10/2019Chester County EMS - National Registered Emergency Technician514 A Government Drive, Chester, SC 29706 06/2008 - 01/2013Oversaw fast-paced front desk operations and guests' needs at busy facility.Increased customer service success rates by quickly resolving issues.Answered customer telephone calls promptly andappropriately handled needs.Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Performed wide-ranging administrative, financial and service- related functions.Maintained clean and organized front desk areas to uphold polished company image.Ordered and distributed office supplies while adhering to fixed office budget.Utilized communication devices to maintain contact with supervisors.Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.Immobilized patient for placement on stretcher and ambulance transport. Responded to 911 calls for medical emergencies. Assisted with lifting and moving patients. Delivered emotional support to patients and families. Conducted patient intake and triage procedures.Assessed medical conditions of patients in pre-hospital settings.Administered CPR, oxygen and other life-saving medical treatments.Observed patient behavior to report changes to medical personnel.Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, andCarolina Gardens Assisted Living Alzheimer's Unit - Patient Care Associate1020 North Congress Street, York, SC 29745 07/2006 - 06/2008non-invasive blood pressure monitoring systems. Liaised between nurses, physicians, patients and visitors. Maintained clean and sanitary environment in emergency department to meet hygiene measures. Educated public on emergency medical services. Trained new EMTs on proper protocols and procedures. Followed all safety protocols and took necessary precautions while providing care.Handled patient transfers from one medical facility to another.Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.Maintained clean and safe environment to promote patient safety and comfort. Supported needs of 20+ residents under long-term care. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.Facilitated personal hygiene management, feeding and ambulation.Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.Maintained patient stability by checking vital signs and weight and recording intake and outtake information.Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Answered patient assistance calls, assessed needs, and offered qualified support.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.Upheld infection control and prevention policies across different patient-facing areas.Helped patients with self-feeding and assisted feeding, based on individual needs.Organized and replenished unit supplies to maintain team readiness for expected demands.Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. |
