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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYOver 28 years work experience nationally and internationally with Turtle & Hughes (USA) Amazon (USA), Northrop Grumman USA/Africa, Barclays Bank, Stanbic Bank, Camuset Telecoms, LongRich International, (Botswana, South Africa). GOALS: Utilize my leadership and management abilities in Customer service, Office administration, HR, Banking, sales and marketing, project management and as a team leader SKILLS Excellent organizational skills: detail orientated with ability to multitask. Ability to maintain attention to detail. Excellent command of written and spoken English: Active listening skills and high level of inter-personal and communication Outstanding Customer service Detail orientated office administrator for 20years. Ability to work under pressure. Time management Strong Negotiating Skills. Leadership skills Understanding of diversity and culture Ability to work as a team player and independently. Excellent analytical thinker and problem solver Strategic planner EXPERIENCETurtle & Hughes: Linden NJ Supervisor Customer Service 01/17/2022 to dateDirect team of 20 to achieve service initiative objective and maximize customer satisfaction; successfully process 1,000+ orders monthly. Manage monthly customer service and shipping metrics; evaluate error rates, call volumes, and customer complaints; and develop and implement plans to correct deficiencies in service. Develop, implement, and update best practices to streamline operations, standardize processes, and enhance customer service. Strengthen relationships with key internal staff across shipping, manufacturing, and quality assurance departments to optimize customer service processes and procedures. Amazon - Carteret, NJ - Inbound Stower, 03/2020 - 04/2021 Scanning products and preparing for customer's consumption. inspecting items for defects and escalating damaged items to the department ensuring adequately labeled products. Arranged incoming and outgoing shipments according to dates and weights. Maintained necessary inventory to meet shipping and receiving demandsNorthrop Grumman Botswana - Southern Africa. Project Manager, 05/2013 - 07/2018 Being the primary point of contact for contract execution and coordination of Botswana and US, Managing personnel assignments and reassignments to different in-country training tasks and missions. Maintaining accountability, quality, and efficiency standards of productivity for deployed personnel. Ensured total compliance with legal requirements. Creating policies and handbooks that detail company operations.Longrich Bioscience International: Administration/HR assistant - 08/2011 - 08/2013 Guided new hires during orientation. Processed all onboarding paperwork for new hires and rehires. Conducted job applicant background checks in accordance with policy and procedures. Prepared and posted job openings to appropriate job sites and newspapers. Liaised with HR management to devise and update policies based on changing industry and social trend through orientation and on-boarding and explained documentation requirements to facilitate HR process. Camusat Telecoms: Land Acquisition Specialist, 03/2009 - 08/2011 Project leader in the expansion of the mobile network in Botswana, South Africa, Identify and target areas of service, select and guided the acquisition of land for towers, ensure that land surveys, site acquisitions and approval of tower construction was executed within budget and in accordance with local regulations.Barclays Bank: South Africa - Teller/Customer Service Rep/Retail Banking Representative, 04/1988 - 02/1992Progressed from Teller to Customer service representative, answer all accounts- and banking- related inquiries and queries, Performing basic office and clerical duties. Cross-selling financial services and products and providing reports to the bank management, Built and maintain customer relations by providing high-quality services. Fielded customer complaints and queries, fast-tracking them for problem resolution.EDUCATION AND TRAININGHigher Diploma - Business Management,UNISA - South AfricaHigher Diploma -HR- Personnel & Training Management, Damelin School of Management - Botswana, South Africa ACCOMPLISHMENTSAmazon Safety Recognition Certificate. Extensive leadership and professional development courses and workshops. Training in professional, motivational selling, integrity selling, management, and labor-relations. Advanced SharePoint Activities. |
