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EXPERIENCEOperations Office Associate-Psych Dept November Street Address  PresentCandidate's Name
Scanning testing documents into inmates Electronic Health Records.Sending/receiving/updating inmates Psych records.Maintaining and filing Psych charts/records in WRCs records area.Monitoring and updating Psych recordsCommunicating within a diverse treatment team including, doctors, psychologists, social workers, supervisors, nurses etc.Creating & Updating Psychs on-call schedulePsychiatric Care Technician-Advanced October 2018  November 2022Candidate's Name
Implementing patients individualized treatment plans.Monitoring and observing patient conditions, as well as maintaining patient records.Maintaining the safety of the personnel and patientsMonitor inmate stability and behaviorsRespond to crisis situations/deescalateCommunicating within a diverse treatment team including, doctors, psychologists, social workers, supervisors, nurses etc.Care Manager - June 2017  September 2018Elevations Living, LLCProvided a warm, welcoming, and friendly atmosphere for residents, family, visitors and staff.Supervised and delegated duties to Supervisors/Staff as needed, as well as make choices, decisions and act in the residents best interest.Served as the manager and coach of staff including job description development or revision, hiring, orientation, evaluations, discipline, termination, training, scheduling, safety and other related duties and activities.Account Representative - June 2016  August 2017Forward Service CorporationProvided support to both employers and customers regarding employability skills and employment opportunities.Created and maintained employer and customer relationships based on individual and industry needs.Assessed customer interests and skill level on an individual basis to properly assist Case Managers with the development and implementation of employability plan.Account Manager- July 2010  January 2016Convergys Inc.- Cisco ProgramProvided support and assistance in renewing, up-selling, cross-selling, and expanding Ciscos SMARTnet maintenance contractsManaged and delivered on an assigned book of business, as well as monitored and escalated any concerns to the management teamWorked as the brand ambassador for Cisco Services to the customers and partners