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Click here or scroll down to respond to this candidateCandidate's Name
Street Address H: PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryClient focused - performance driven professional with strong relationship-building skills who is accomplished in the areas of Customer Service (call center) Mental Health & Wellness, Physical Fitness & Nutrition and Multi-line Insurance including HealthEfficient Office Assistant with experience answering high volume of calls while handling day to day front office operationsSkillsStrong customer service skillsStrong verbal & written communication skillsHighly dedicated & motivated to succeedPerformance driven & results orientedExperiencePharmacy Prior Authorization (call center) Pharmacy CCR Rep 12/2019 to 2/2024St. Louis, MOTrouble shoot medication rejections & resolve issues w/all providers including pharmaciesMaintenance of all prior authorization denials/reconsiderations/peer to peer requestsInitiate PA for Commercial/Medicaid/SRx (medical injectable) for all ordering/servicing providersFraud Prevention Associate (call center) 03/2019 to 01/2020GC Services/Verizon St. Charles, MOHandled high volume of inbound fraud (mobile) consumer and business callsAssisted with re-securing fraudulently hit accounts ~ Processed credits accordinglyProcessed and verified new accounts via secure identity and document validation checksInvestigated business fraud cases including Government accounts hit with high dollar fraud chargesTelephone Secretary (call center)Business Center of Missouri (answering service) 10/2017 to 11/2018Answered high volume of inbound calls ~ Input messages for client base St. Louis, MOProvided clients with their phone messages via inbound callsOnline Advertising Customer Service Agent (call center) 10/2016 to 06/2017Seller Networks Las Vegas, NVMaintained, edited, revised online advertising for entire client baseAssisted clients with their advertising needs via chat and an inbound call in lineAnswered client emails and returned all requests for call backsOffice Assistant Centrec Care 09/2014 to 05/2015St. Louis, MissouriAnswered inquiry calls" for Ambulatory Detox/PHP & IOP Programs. Scheduled Initial Evaluations.Monitored/maintained patient charts & patient paperwork upon admissionMonitored patient census each quarter to evaluate company financesCoordinated with EAP Reps to set up new intake appointments & discuss existing Pt. complianceResponsible for all medical records requestFood & Beverage Server ~ Student at Cuyahoga Community College ~ 04/2013 to 08/2014Marriott Hotel Cleveland, OhioCocktail Server/Food Server ~ Student at Cuyahoga Community College ~ 01/2012 to 01/2014The 356th Fighter Group Canton, OhioHome Health Care Giver 11/2008 to 1/2011Home Instead ~ St. Johns Caregivers ~ Home Helpers Southern CaliforniaCared for cancer patients while on hospiceAssigned to several live in care giving clientsAssisted w/bill pay, grocery shopping, doctor appts and mealsMaintained all dispensing of medications and daily record keepingBeverage Server 07/2007 to 05/2008Ameristar Casino St. Louis, MO.Serviced Casino guests with alcoholic beveragesServiced private poker tournament guests with alcoholic beveragesInsurance Agent 06/2003 to 02/2007Country Insurance Pahrump, Las Vegas, NevadaImplemented marketing strategies w/10% growth w/n the first 30 daysProvided onsite training for administrative staffWorked directly w/auto/home/life underwritersServiced walk in clients with changes on existing insurance policies and new product add onPrepared/processed flood policies according to the guidelines set forth by NFASold long term care/disability/health insurance to existing client baseMailed quarterly invoices on behalf of Illinois Farm Bureauengaged in community activities to increase visibility.Office Manager 06/2000 to 06/2003Enterprise Rent a Car Pahrump, NevadaAssisted in the opening of a new Enterprise rental office in Pahrump NevadaTrained and managed two office employeesCreated/implemented marketing strategy to target/auto body shops/insurance agencies and corporate businessTop leader in the "lead generation" program for the car sales division and "referral" programIncreased fleet by 10% by second quarterManaged auto insurance claims and auto accident reportsPerformed daily operational duties including expense reports/employee scheduling and daily bank depositsEducation and TrainingPhysical Therapy Assistant Student ~ GPA 2.6 ~ 2019SLCC College St Louis, MissouriActivities and HonorsMember of the Chamber of Commerce while employed with Enterprise Rent a Car, Country Insurance and Centrec Care. Remained active in community affairs. Volunteered as a court appointed special advocate for the city of New York for one year in 1996. A member in good standing with NAIFA (2003-2005) |
