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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, Texas Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLESeeking a clerical Management position in a general, financial or a business office where my management, customer service, personal, clerical, encounter skills will contribute to greater office efficiency and productivity. EXPERIENCE:UNITED SITE SERVICESAccounts Receivable Clerk July 2022-February 2024 Preparation and Sending of invoices Contacting clients for payment resolution Negotiating payment arrangements Recording and reconciling payments Resolving payment discrepancies Maintaining billing accounts and records Producing reports as required by management Assisting with collections Daily operational task includes making daily collection calls, preparing various reports Matching invoices to appropriate purchase order and line item detail Validating scanned images for accuracy and/or missing information Account reconciliation Interact with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacks Work with Area managers, sales and Operations Place orders for new equipment or cancel equipment Cash applicationGROUP 1 AUTOMOTIVEBusiness Development Center Agent November 2021- June 2022 Internet sales Answering calls from prospective buyers Providing product information Responding to customers via text, email or phone Service center Up sales Prepare trade offers via inspection Taking applications over the phone Cash applicationRED MCCOMBS /GREAT STATE FINANCE, 8333 W IH-10 San Antonio, Texas 78230 PHONE NUMBER AVAILABLE Office Administration/Collector October 2020 Nov 2021 Collection Specialist November 2016 October 2020 Duties as an Office Administrator/Collector: Responsible for keeping the office running smoothly and overseeing a small team of employees. Responsible for day-to-day operations and ensuing Registers are all accounted for and balanced. Daily Recaps for all accounts and creating a game plane for next business day Handle all Payoffs accounts, account receivables, close outs paid accounts and process titles. Handle all GAP & Warranty Cancellations and Claims. Assisting Dealerships and multiple Refinance companies/Banks with payoffs, via Phone, Email & Fax Bank Deposit Auditing Accounts to ensure paperwork is filled out correctly. Duties as a Collection Specialist: Identifying accounts with overdue payments and keep records of the amount owed and the length of the delinquency. Reviewing Records for accuracy and handling disputes to make sure that account information is entered and maintained properly. Contacting Customer via phone or mail to address their overdue payment and determine the reason for the delinquent account. Worked with Customer to find a solution on bring accounts current. Educating customers on potential solutions Provided highest level of Customer service 200+ Outbound collections calls Arranged deferments and payment arrangements Processed Repossessions, Skip Tracing & Auctioning Day to day operationsSAN ANTONIO WATER SYSTEM, 2800 U.S. Hwy 281 North San Antonio, Texas 78212 (210) 704-7297 Customer Service Representive March 2015 November 2016 Duties as Customer Service Representive: Account Management Billing (Collection Adjustments, Processing Payments) Customer Complaints and Resolving the issue Account Review/Auditing Open/Close AccountTITLEMAX TITLE LOANS, 7103 Blanco Road, San Antonio, Texas 78216 (210) 247-4146 Customer Service Representive April 2013 February 2015 Duties as a Customer Service Representative: Ensured day-to-day operation, assisting customers making payments, and inquiries regarding new loans Various administrative tasks and documentation preparation including Auctions and Vehicle repossession Used my marketing skills to attract new customers to the store Negotiating payment defaults Preparing end-of-day and monthly reports Maintained Store Profitability Obtaining referrals and following up on leadsEDUCATION: Southwest High School (Diploma) Southern Careers Institute (Medical Assistant)SKILLS: Management, Microsoft Office, Excel, Word, PowerPoint, AMS & Payeezy & Reynolds, Typing (10+ Years) Collections, Customer Service, Team Player, Goal Oriented, Strong Work ethic, Strong Organization skills, Multitasking, Comfortable Utilizing Critical Thinking Skills, Reliable and trustworthy. PERSONAL: In addition to my positive attitude, my excellent Management and leadership and communication skills, I have a passion for volunteer work when given the opportunity. REFERENCES: Available upon request. |
