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Candidate's Name
Machine operatorCONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEBaltimore, MD Street Address
CAREER OBJECTIVEHardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Skillful and motivated to assist with clients all matters needed.EXPERIENCEApril 2021-April 2023OperatorMid Atlantic Baking Co.Assure that the machine is operating properly all ingredients are mixed and ready. Be sure that the product is mixed well and coming out the correct size and shape. Wrap the product with correct labels and assure ready for deliveryFebruary 2023 - PresentSecurity GuardCatholic Charities, Baltimore, MDOperated two-way devices to summon emergency assistance or communicate with staff.Examined doors and windows, verifying proper function and security.Advised management of potential security risks or hazards.Monitored entry-exit activity, allowing only authorized personnel to enter facility.Controlled personnel access by monitoring identification of individuals entering restricted areas.Interacted with visitors and employees in a professional manner.March 2017 - January 2019Customer Service RepresentativeMedi Rents and Sales, Baltimore, MDResponded to telephone inquiries and complaints following standard operating procedures.Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.Maintained logs and documentation to detail key information regarding incoming and outgoing calls.Updated and maintained database with accurate customer information and timely data entry.Processed orders, returns, and exchanges in an accurate and efficient manner.Handled customer complaints and inquiries in a courteous and efficient manner.May 2007 - October 2011Customer Service RepresentativeBestwestern Hotel, Baltimore, MDMet daily customer service quotas with a focus on quality.Provided account information to customers and explained bill service policies and customer rights.Addressed customers courteously using suitable methods and problem-solving skills.Complied with corporate and regulatory policies regarding information confidentiality and privacy.Remained open to feedback from supervisor and peers to build and improve skills set.Followed up with customers regarding product functionality and overall satisfaction.EDUCATIONJuly 2004High School DiplomaPatterson High School, Baltimore, MDSKILLSCredit Card Payment ProcessingActive ListeningRetail Sales Customer ServiceOrder FulfillmentCustomer ServiceReading ComprehensionTeam DevelopmentTyping ProficiencyComputer ProficiencyMulti-Line Telephone OperationOrder ProcessingPrioritizationLANGUAGESSpanishBilingual.