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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceParking Lot AttendantSecure Parking USA LLC - Raleigh, NCSeptember 2023 to PresentResponsible for enforcement of parking regulations and safe automobile maneuvering within designated parking spaces and the lot/parking decks in general. This position also allowed me to interact in a customer service role specifically regarding customer's questions and concerns. Substance/Medical Recovery and Reentry Manager/Counselor Just A Clean House Inc - Durham, NCFebruary 2023 to PresentDesign, develop,coordinate and manage day to day activities as well those that are prescribed and pre- set by the JACH administration via administrative policy. Responsible for making sure that the residents are adhering to ALL substance abuse protocol as set by Just A Clean House Rules and Regulations. Adhere to all safety protocols and procedures; provide on site counseling with the capacity to access in depth assistance if necessary; oversee housing budgets and expenditures; provide and lead weekly reports to Senior Management or whenever necessary.Package Handler TrainerFedEx Ground - Durham, NCOctober 2020 to September 2023On October 20,2020, I was onboarded into FedEx as a package handler. This involves removing packages and parcels from a conveyor belt, scanning them, and placing them on a delivery truck. Attention to detail is a must for this job as well as the ability to think and react quickly. In December, 2021, I was promoted to the position of Package Handler Trainer. This position involves not only knowledge of the basics of package handling, but it also involves excellent communication skills. I have been successful at this due to the skills I learned while working at Central Piedmont Community Action and through the skills I learned from my Human Resource Management training, in particular the implementation of "Soft Skills", not to mention executing this responsibility via the knowledge of the ADDIE method of instruction. This position also gave me the chance to incorporate LEAN strategy as a way to get my trainees to better understand the different aspects of the processes they will undertake as well as how to utilize this strategy to assist them in becoming more efficient. I learned, was tested, and passed various specific safety aspects of the FedEx responsibility profile/protocol as well as overall workplace safety issues. CENTRAL PIEDMONT CAROLINA ACTION - 1007 BROAD STREET DURHAM N.C. October 2020 to October 2020This position was sponsored by an organization that I belonged to called "The National Caucus And Center On Black Aged", and was understood to be temporary. The duties involved light clerical work, answering and logging phone calls and messages and greeting clients. Both CPCA and NCBA are non- profit organizations and working with them gave me great insight into the inner- workings of non-profits. EducationCertification in SEO(Search Engine Optimization)Hubspot AcademyJuly 2022 to PresentGraduate (Intern) in Human Resource ManagementG.E. Virtual Internship For Human Resource Management - Boston, MA August 2022 to September 2022DIPLOMA in Human Resource ManagementAlison Educational SystemsMay 2022 to June 2022Certification in Human Resource ManagementAlison Educational SystemsApril 2022 to June 2022Certification in Human Resource DevelopmentJohnston Community College - Smithfield, NCJanuary 2020 to March 2020GEDDURHAM TECHNICAL INSTITUTE1979Skills Search Engine Optimization (SEO) Warehouse Experience Load & Unload Customer service Windows Office experience English Human Resources Management Human Resources Communication skills Lean management ADDIE Instruction Method Organizational skills Time management Shipping & receiving Warehouse distribution Group therapy Crisis intervention Motivational interviewingMilitary ServiceBranch: Air ForceService Country: United StatesRank: Airman First ClassAugust 1979 to March 1980Trained as a Security Police Specialist. Released with a Honorable Discharge. Certifications and LicensesHuman Resource DevelopmentPresentAssessmentsWork style: Reliability  ProficientAugust 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation  CompletedAugust 2022Responding to customer situations with sensitivity Full results: CompletedWarehouse safety  ProficientAugust 2022Using safe practices in a warehouse settingFull results: ProficientWork style: Reliability  ProficientJuly 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientProject timeline management  CompletedAugust 2022Prioritizing and allocating time to effectively achieve project deliverables Full results: CompletedCustomer service  CompletedAugust 2022Identifying and resolving common customer issuesFull results: CompletedAnalyzing data  ProficientAugust 2022Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.PublicationsWhat The Hell's Wrong With America - Hint: It Ain't Race -2015-2017: The Evil YearsOctober 2021Entails the necessity to question what we have been told about race, as well as other things that we have allowed to divide ourselves.Chapter Five - You Have The Right To Remain Silent -How Not To Get Killed During A Police InteractionAugust 2021Tells you everything you need to know about surviving a police encounter.