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Click here or scroll down to respond to this candidate1Candidate's Name
9451 Palladium Heights, Apt 112, Colorado Springs, CO 80918 Phone: PHONE NUMBER AVAILABLE E-Mail: EMAIL AVAILABLE SummaryEstablished Twenty+ years of business experience as a Programmer Analyst / Computer Operator. Managed system installation configuration and maintenance projects requiring comprehensive and innovative technical solutions. Effective collaborator always eager to contribute individually or guide group review and brainstorming sessions. Skilled communicator comfortable working with all levels of customer staff senior leadership and personnel. Experience with DB2, and knowledge in SQL, Oracle 8i and 11g, LINUX as well as AWS Solutions Architect. I have an excellent understanding how relational databases work. I currently have a Dod SECRET cleance.ExperienceMantech/Teksystems 2022-PresentOperations Support Center OperatorPerforms activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support.Manually upload and process critical data files directly related to the ability of the organization to provide vetting services to TSA customer organizations.Create, analyze, route, update and close incident and service request tickets.Triage phone and email call communication using the ability to understand and respond to customer requirementsConduct initial troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checksPerform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords.University of California Los Angeles (UCLA) 2016-2022 Programmer AnalystManage monitor and operate IBM Mainframe using zOS,MVS, JES2 and HMCMonitor systems to ensure proper processing of all UCLA recordsOpen and complete incident, service, and change management request using Service NowMonitor and schedule programs in CA SchedulerProduction print control using JQP (JES Printer Queue)Oversee and reset mainframe systems on a daily and weekly basisMonitor environmental controls for the computer room and UPS roomAct as problem manager when called upon. Coordinate escalation and/or resolution to problems that occur on shift.Sharp Healthcare, California 2011-20152Computer OperatorMonitor and operate mechanical, electrical, and fire suppression systems for Data Center supportMonitor systems to ensure proper processing of patient informationOpen and complete incident, service, and change management request following ITIL frameworkBackup and support the PACS medical imaging systemProduction print operations using Vista Plus and Vista Plus Output ManagerLinux classes to support new dutiesReceived a COMPTia Security+Utilize Comm Vault system to ensure disaster recovery tapes have been sent offsite NV Energy, Nevada 2000-2011Computer Operator IIOperate IBM OS390 and BANNER computer systems, ECM, DASD and tape storage.Reset and change passwords after hours and locked accounts of employees Assigned to a special project to learn and teach coworkers about relational databases (Oracle 8i and 11g)Required to take SQL classes to demonstrate to coworkers how to correct light problems in OracleUtilized Active Directory for account managementUtilizing VM/MVS, VTAM, JES2, OPCE, CA-7, BANNER and AppWorx/CA4 schedulersUsed AIX and Veritas for tape storage monitoringIntegral part of offsite disaster recoveryWas on a special project to learn VB programming for BANNERLead trainer for the computer roomCreated Remedy Customer Support ticketsEDUCATIONArt Institute of Las VegasDigital FilmmakingClasses in production management and directingExtra-curricular activities such as PSAs for various Las Vegas agencies SKILLSPublic SpeakingProficient Computer SkillsMotivated Team PlayerMulti-task Organization3Critical ThinkingProblem Solving |
